Update failed (error: 11) occurs when a user tries to update Google Chrome or Brave browser. This error will prevent you from updating or even just checking for updates in your browser.
Here is the complete error message users get in Brave browser:
Update failed (error: 11)
An error occurred in retrieving update information. Please try again later.
This is a very annoying error especially for those of you who would always want their browsers to be in mint condition. Here are some easy and effective methods that will allow you to update Google Chrome or Brave browser and fix the issue once and for all.
How to Fix Brave and Google Chrome Update Failed (Error 11):
Method 1 – Uninstall and Download Google Chrome Again
Maybe some files are missing from your computer. To repair them, proceed as follows:
- Remove Chrome or Brave by uninstalling it.
- Make sure that your computer meets the system requirements for the Chrome or Brave browser.
- Download the browser again and try reinstalling it.
- On Windows, try the standalone installer.
- On your Mac, download Google Software Update again and try reinstalling.
If you can’t do this on your computer, contact the person who has administrator rights to update Chrome or Brave.
Method 2 – Disable Proxy Settings
- Press Windows + R, then enter “inetcpl.cpl” and press Enter to open the Internet Properties.
- Then click the Connections tab and select LAN Settings.
- Uncheck Use a Proxy Server for your local network and make sure that the Automatically detect settings checkbox is selected.
- Click OK, click Apply, and then restart your computer.
If you are using a third party proxy server, make sure it is disabled.
Method 3 – Check your Antivirus, Firewall, or Parental Control Settings
Review the settings for your antivirus, firewall, or Parental Controls.
- Make sure that software updates are not prohibited from going online.
- Make sure that it is not blocking the tools.google.com and dl.google.com.
Method 4 – Scanning for Malware
Unwanted malicious software may result in errors when trying to update Chrome or Brave.
Chrome may help you find suspicious or unwanted software on your computer. If Chrome finds an unwanted program, click Uninstall. Chrome will uninstall the software, change some settings to the default settings, and disable extensions.
You can also manually search for malware.
- Open the Chrome.
- In the upper right corner, click the More information button, then click Settings.
- Click the Advanced button at the bottom.
- In the Reset and Cleanup section, click Clear Computer.
- Click the Search button.
- When prompted to uninstall unwanted software, click Uninstall. You may be prompted to restart your computer.
Method 5 – Using the Terminal (for MacOS users)
- Close Google Chrome.
- Open the terminal window and run the following command:
$ sudo rm -rf /Library/Google && sudo rm -rf ~/Library/Google
- Open Google Chrome and a yellow bar appears at the top of the screen with a button to automatically update it, tap this button and you’ll be prompted to enter your password when you’re finished. You can now go to the browser info page and the update process starts automatically.
It simply deletes all Google Software Updater files that may be corrupted for any reason or have problems with automatic updates.
Same method applies for Brave browser, just locate the Brave folder in the Library directory to get started.
Hopefully you have found a solution for this update error on Google Chrome and Brave browsers. It’s always good to keep your browser updated. Let us know if we have helped you in any way in the comments section below.