HomeFixesHow to Fix "Not Eligible" Error on TikTok for Android and iOS

How to Fix “Not Eligible” Error on TikTok for Android and iOS



A lot of entertaining videos are happening on TikTok. It is widely used by millions of people all over the world and there can be a video uploaded every second. With the popularity TikTok is gaining these days, who would not want to be a part of it?

Still, there are users who want to join the fun but are facing the “Not Eligible” error on TikTok. When they try to create an account, TikTok will block them with an error message that says, “You are not eligible to make an account on TikTok.”

Why Do You Get Not Eligible Issue on TikTok

Why Do Users Get Not Eligible Issue Error on TikTok

If you have encountered such an error and got blocked from creating your TikTok account, there may be a reason for it to happen. Any one of these may be the culprit.

  • You may be an underage. There is an age limit to whoever can join TikTok. It may not sound fair to the young ones who also want to create an account but this is for security reasons. Only users who are 13 years old and above are eligible. In some countries, the age limit is higher. Only 16 years old and above are eligible.
  • There are issues on your account creation hence you are faced with the problem. You may be at the right age to create a TikTok account but you are still not eligible.

Fixing the “Not Eligible” Error on TikTok for Android

Image / Windows Dispatch

First, you have to be at the right age. If your current age is under the required age, you must wait for several years before you can join TikTok without restrictions.

Then, you need to clear your TikTok app cache on your Android phone.

  • On your Android device, look for the TikTok app icon.
  • Press and hold the app. You will see the App info option. Click to open it. In some cases, the App info is represented by a small letter i.
  • Navigate to Storage.
  • Look for Clear Storage and Clear Cache. Click both options.
  • Restart your Android phone and try creating an account on TikTok.

Fixing the “Not Eligible” Error on TikTok for iOS

Image / TikTok

To solve the error in your iOS device, follow the same solution above. And, then, here is how to clear your app cache for TikTok on your iPhone or iPad device.

  • To clear the cache in your iOS device, go to Settings.
  • Select General. Go to Storage and iCloud usage.
  • Look for Manager Storage. Click to open it.
  • Click the TikTok app.
  • Look for Documents and data. Check the option and delete them.
  • Restart your iOS device.

Was the article helpful? Follow the steps above to help you solve the “Not Eligible” error when creating an account on TikTok. Let us know in the comments if it works for you.


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  1. My date of birth is March 14 1986 and it says I’m not eligible for tictok. Obviously I’m old enough and I have followed your advice for deleting the cache and data and restarted my phone but its still not letting me join, which is really frustrating. Is there anything I or you can do to fix this?

  2. I’m October 26 2009
    I can’t I am crying
    Because I just press logut something like that
    I can’t now am crying super hard
    Because tiktok is my life since den

  3. Tried all the above I am 44 I did have TikTok I deleted due to chronic pain I couldn’t enjoy it seems the case it won’t let you bk in if you delete or log out what a crp app

  4. I wana log in back in my tiktok acc bc i have a friend there and i dont have an acc anymore i wake up and it log out so tiktok need to perfect all age and 14 didint available to its so sad i cant go to my bestfrind bc i cant log in 🥲🥲🥲


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