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Fix ‘Your account type is not eligible to continue’ T-Mobile Error on Apple Store App



Saying that T-Mobile is a popular mobile service provider in the United States would be an understatement. T-Mobile is the third-largest wireless carrier in the United States, with over 100 million customers as of 2021. The company offers a range of wireless plans, including postpaid and prepaid options. T-Mobile’s postpaid plans include unlimited talk, text, and data.

However, some T-Mobile customers have reported encountering an error when trying to make purchases through the Apple Store app when they’re using an eSIM. The error message reads “Your account type is not eligible to continue. Please contact T-Mobile for more information.”


This error can be frustrating, especially if you’re just trying to make a purchase or download an app. So, the question is, what can you do to fix it?

How to Fix ‘Your account type is not eligible to continue’ T-Mobile Error Message on Apple Store App

Thankfully, there are several ways to fix this issue, and they’re all relatively simple. To make things easier for you, we’ve compiled all of these fixes into digestible guides down below. These should make things a lot more convenient, especially for those of you aren’t all too tech savvy. So, if you’re ready to begin troubleshooting things to fix the issue, let’s get right into it!

Check Your T-Mobile Account Status

  • Another way to fix the T-Mobile error on the Apple Store app is to clear the app’s cache. 
  • Make sure that your account is active and in good standing.
  • Contact T-Mobile customer service to resolve any issues with your account.
  • If there are any issues, make sure they’re resolved.
  • If there’s nothing wrong with your account, move to the next guide.

Clear the Apple Store App Cache

  • Another way to fix the T-Mobile error on the Apple Store app is to clear the app’s cache.  
  • Go to your iPhone’s Settings app.
  • Scroll down and select “iTunes & App Store.”
  • Tap on your Apple ID and select “Sign Out.”
  • Go back to the home screen and find the Apple Store app.
  • Swipe up to close the app.
  • Reopen the Apple Store app and sign back in with your Apple ID.

Update Your Apple Store App

  • If you’re using an older version of the Apple Store app, it may not be compatible with your T-Mobile account.
  • Go to the App Store on your iPhone.
  • Tap on your profile icon in the top right corner.
  • Scroll down to the “Available Updates” section.
  • If there is an update available for the Apple Store app, tap “Update.”

With that, we’re at the end of our guide! if you’re encountering the T-Mobile error on the Apple Store app, you can try all of these solutions and see if one of them works for you. Of course, if none of these solutions work, you should contact T-Mobile customer service for further assistance.

We hope we managed to help you get your Apple device with your T-Mobile service back in working condition, and for more guides like this, stay tuned!



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