Have you ever accidentally sent money to the wrong person on Venmo? If so, you’re not alone. It’s a surprisingly easy mistake to make, especially if you have a lot of contacts on your phone.
Fortunately, there is a way to reverse a Venmo money transfer that has been sent to the wrong or closed bank account. In this blog post, we’ll walk you through the steps you need to take in order to get your money back.
It is Not Possible to Cancel or Reverse a Venmo Payment If…
It is not possible to cancel payment to an existing Venmo account. If you have accidentally sent a payment transfer to the wrong account, you will need to contact the recipient and ask them to refund the payment. If you have accidentally sent a payment to a closed bank account, you will need to contact your bank for further assistance.
How to Check If the Venmo Account is Active
If the account is active, you will see the status of the account under the “Account Status” column. If the account is closed, the status will say “Closed.”
How to Find the Account Number and Routing Number?
To find your account number and routing number on the Venmo you’re transferring money to follow these steps:
- Log in to your Venmo account and tap on the “Settings”
- Tap on “Bank Accounts” in the menu that appears.
- Select the bank account from which you made the payment.
- Your account number and routing number will be displayed on this screen.
How to Contact Customer Service on Venmo
To do this, you will need to log into your Venmo account and click on the “Help” section. From here, you will be able to search for a topic related to your inquiry and submit a ticket. Once submitted, customer service will review your ticket and get back to you as soon as possible. If you need help contacting the Venmo customer support team, click here.
How to Dispute a Transaction Accidentally Sent to Wrong User?
To do so, log into your Venmo user account and go to the “Transaction History” page. Find the transaction in question and click on the “…” menu next to it. From there, select “Dispute Transaction.”
You will then be prompted to choose a reason for disputing the transaction. Once you select a reason and click “Continue,” you will be asked to provide additional information about why you are disputing the transaction.
Once you have submitted your dispute, Venmo will review the information and get back to you with a decision. If they decide in your favor, they will refund the payment to you.
How to Prevent this Issue from Happening in the Future
There are a few things you can do to prevent this problem from happening in the future:
- Double-check the account number and routing number before sending money through Venmo
- If you’re sending money to someone you don’t know well, consider using another payment method like PayPal or a prepaid debit card
- Be sure to keep your Venmo account information up to date, including your bank account and contact information
Takeaway
If you have accidentally sent a Venmo money transfer to the wrong or closed bank account, don’t worry — there are steps you can take to reverse the transaction. First, try contacting the recipient and asking them to send the money back. If that doesn’t work, you can contact Venmo directly and request a refund. Finally, if all else fails, you can always file a dispute with your bank.
