When sending money across countries using the internet, payment transfer services like Wise (formerly known as TransferWise) make it simple. They let us send and receive money globally with just a few clicks.
But sometimes, when you try to sign in to the Wise website with your correct account login credentials, you might see a message saying, “Request Failed with Status Code 500.” That might seem like a roadblock, but it’s a technical hiccup that can be easily fixed.
How to Troubleshoot Login Authentication Issue and Fix ‘Request Failed with Status Code 500’ Wise (TransferWise) Error
Refresh the Wise Website on your Device’s Browser
Sometimes, websites can temporarily glitch with errors like status code 500. If you see the ‘Request Failed with Status Code 500’ error when signing in to your Wise account, don’t panic. Refresh the page by clicking the refresh button on your browser or pressing the F5 key. If the issue was minor, the page might load correctly the second time.
Clear your Browser Cache
Your browser stores data like images and files to make websites load faster. However, this stored data can sometimes become outdated and cause problems. Go to your browser’s settings or options menu and find the section for clearing cache and cookies. After doing this, try signing in again.
Check your Internet Connection for Problems
A stable internet connection is crucial for accessing websites. Ensure you are connected to a reliable Wi-Fi network or have a strong mobile data signal.
Use a Different Web Browser
Sometimes, the browser you’re using might have issues with specific websites. If you’re using Chrome and encountering the error, try switching to Firefox or Safari to see if the problem persists.
Disable Browser Extensions
Browser extensions are add-ons that can enhance your browsing experience. However, they can sometimes conflict with websites. Temporarily turn off any extensions you have installed by going to your browser’s extensions or add-ons menu.
Update your Browser to Latest Version
Outdated browsers might not work well with modern websites. Ensure that you’re using the latest version of your browser. You can usually update it by going to the browser’s settings or options and looking for the “Check for Updates” option.
Check Wise Service Status
Wise’s website might experience technical difficulties with their servers from time to time. Check their official social media pages or a dedicated service status page (if available) to see if there are any reported service issues or interruptions. If Wise is aware of the problem, they’re likely working to fix it.
Try Incognito or Private Mode to Access Wise
Browsers have a private or incognito mode that doesn’t save browsing history, cache, or cookies. Open a new incognito/private window and attempt to sign in. It can help rule out any issues caused by cached data.
Restart your Mobile Device or Computer
Sometimes, a simple restart can resolve software glitches. Please turn off your computer, smartphone, or tablet, wait for a few seconds, and then turn it back on. That can clear up any temporary issues.
Contact Wise Customer Support
If none of the above steps work, it’s time to get help from Wise’s customer support. They have experts who can guide you through the issue and provide specific solutions based on your situation. You can usually find their contact information on the Wise website.
Following these steps, you’ll be well-equipped to troubleshoot and resolve the ‘Request Failed with Status Code 500’ error, ensuring a smooth experience when signing in to the Wise website.
