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How to Fix Amazon Prime Video Error Code 1060



A lot of people are using Amazon Prime Video to stream their favorite videos and shows. However, there are instances when they reported the Error 1060, which prevents them from streaming or downloading content.

Error 1060 often occurs due to bandwidth issues. Still, there are ways on how to solve this problem. Check out the methods below:

Method 1 – Check your Bandwidth Minimum Requirements

Check Internet Speed

To properly stream videos on your Amazon Prime, you will need enough bandwidth on your device. For small screens or desktop, the minimum bandwidth is at 900 Kbps. However, if you are using a Smart TV or Roku, you will need at least 3.5 Mbps.

It may be true that the reason for the error is low bandwidth. So, to verify, do a speed test.

  • Go to speedtest.net.
  • Click Go to initiate the your network speed test.
  • Once completed, check the results. Make sure that the results on your Download is not lower than 3.5 Mbps. Otherwise, you will have to check with your network provider to solve the error.

RELATED: How to Fix Amazon Prime Video Error Code 9074

Method 2 – Reset your Router or Modem


There might be inconsistencies with your Internet connection so a reboot on your router can help. To restart your router,

  • Press the Off button of your router.
  • Wait for at least 30 seconds before turning it back on.
  • Try to stream a video on your Amazon Prime. If it still does not work, try doing it the rest again for several times.
  • You can also check your Internet connection if indeed you have by searching any website on your browser to see if it connects.

Method 3 – Turn Off Other Programs

Amazon Prime Video Error 1060 occurs if there is not enough bandwidth to stream your video on Amazon Prime. It is possible that you are still using other programs or devices that are hogging your bandwidth.

Check your computer if there are programs running that may be the reason for the error. Turn these programs off and try to stream again if it works.

Method 4 – Disable Proxy Server

windows proxy settings

If you are using a Proxy server, it may interfere with your Amazon Prime Video streaming experience. You will need to disable the server first and and check if it solves the error.

  • Open the Run dialog box by pressing Windows key + R.
  • Type ms-settings:network-proxy and press Enter.
  • Inside the Proxy Tab, go to the Manual Proxy setup.
  • Look for Use a proxy server and uncheck the box to disable it.
  • Next, click OK and close the Settings menu.
  • Restart your computer and check if the error still persists.


Do the methods above work for you?

There are different reasons why you are experiencing Error 1060. The best thing to do is to figure out what causes the error and try to solve it using the methods above. If you know other solutions, we would love to hear it. Let us know in the comments below.

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  1. None of those worked. I have called customer service four times no without any useful assistance. Please help.

  2. Having the same problem, but only with Amazon Prime, not with Hulu or Netflix. Very frustrating and Nthing else is interfering with my available bandwidth. Watching Prime on the smaller Roku screen I don’t get the same errors but the sound does not sync with the video. I have to resume every 60 seconds or so to keep re-syncing. Makes me want to go direct on my add-on subscriptions to get better quality streaming.

  3. Just started having this problem as well and I have have major internet and could run 20 streaming devices at once in my house. I know its not my internet and yes I already called and check my speedtests. This just started today, restart every 3 minutes, super frustrating in the middle of binging Vikings😡

  4. I would just like to add to these comments, I have been experiencing this problem now for at least the last 9 months. I have been in touch with my ISP and they have checked and double checked my connections and they say that it is a problem with Amazon. I have been in touch with Amazon via the chat line, dont bother with this as they all tell you the same thing, restart your router, make sure your speed is sufficient, de-register and then re-register your profile plus all the other bits that incidentally they are reading from a crib-sheet or script. The honestly do now know what they are doing. Fortunately now I have found someone in Amazon named Naveen Siva Kumar, send him an email on
    resolution-uk@amazon.co.uk and ensure you mark it for his attention. The more complaints they get the sooner, hopefully, they will get this problem sorted out.

  5. Received error code 6085, and after re-trying several times an error code 1060. The last error indicates a lack of bandwidth, but that’s not the issue as in my case the internet connection is 300Mbps. After rebooting the router (no luck), and rebooting the Smart TV (no luck again), I reset the TV back to scatch. Then began the painful process of inputting numerous passwords with 2-step verification. Grrrrr. Prime still not working. BBC, ITV, CH4 and CH5 catch-up services all OK. In frustration I sat there and clicked retry several times … and it started working again! Who knows what was wrong, but it certainly seems to be an Amazon issue, and not a TV or internet problem. Also, I was able to access Prime Video via my mobile phone, so it definitely wasn’t a problem with my Amazon account. A completely wasted evening … sheer madness!

  6. Short answer: I deactivated Prime TV (Video) from all my devices, then reactivated only one device that was giving me the error message as explained here. I received error message not enough bandwidth and error code 1060. This issue has been going on for over 6 months. Somedays I get the error message, and some days it works. I tested my internet speed which shows 48.45 Mbps, so it is fine since Amazon required 3.5 Mbps. No other devices were using Amazon Prime TV (Video) except one, and I could not figure out why I keep getting this error message. I tried resetting the router, still get error. Finally, I ‘deregistered’ Prime Video from all my devices. I had 3 devices with Prime Video, but I was only using one device. Once I deactivated all devices, I returned to my smart-tv remote and selected Amazon, a screen came up with a code, and directed me to log into my computer and go to Amazon.com/mytv so that I could register my smart-tv. Once I finished these steps, my Amazon Prime TV (Video) started working fine. Hope that helps someone out there.


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