HomeChromebookFix Chromebook Device WiFi Keeps Disconnecting Randomly

Fix Chromebook Device WiFi Keeps Disconnecting Randomly



A stable Internet connection signal can increase our performance and aid us in becoming more productive when using Chromebook. Most of our activities, whether work or personal, rely on our WiFi network connection. We need to have a reliable Internet speed to make sure that we can work properly and efficiently.

Unfortunately, there are instances when your Chromebook device WiFi connection keeps on disconnecting randomly. At one time, you are enjoying the seamless connection with your Chrome OS device. Then, your WiFi disconnects or drops all of a sudden. It disrupts your work and can create an annoying situation. For some users, ChromeOS just won’t connect to their WiFi network for a time.

This network connection problem is experienced by random Chromebook users but is most prominent to those with HP, Acer, and Samsung devices.

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How to Troubleshoot & Fix Acer, HP, or Samsung Chromebook Device Keeps Disconnecting from WiFi Randomly

Several methods can help you resolve the issue if your Chromebook device starts disconnecting or dropping from your WiFi network connection. You can follow each of the solutions below one at a time and check if it fixes your ChromeOS network issue or not.

Method #1 – Do a Speed Test

Sometimes, the problem is with your Internet Service Provider (ISP). You can do a speed test and check your network signal. If you have a strong Internet network connection, you can try the other solutions below or contact your ISP.

Method #2 – Restart your Router

Turn off your router and wait for a few minutes. Now, turn it back on and reconnect your WiFi. Check if it still disconnects intermittently or the connection becomes stable now.

Method #3 – Try to Power Cycle your Devices

If restarting your router does not work, you can perform the power cycle method on your Chromebook device. 

  • Shutdown your Chromebook laptop device.
  • Unplug your router and modem.
  • Wait for at least 3 minutes before plugging them back in and connecting to the Internet.
  • Power on your Chromebook device.
  • Reconnect your WiFi and check if it works.

Method #4 – Move your Chromebook Closer to your Router

You can transfer your work location to where your router is and try to connect from there. Improve your WiFi connection by elevating your router or eliminating anything that may come in between your Chromebook and router.

Method #5 – Run the Diagnostic Tool

  • Go to the taskbar on your Chromebook and click the Clock icon.
  • Select Settings.
  • Choose About Chrome OS.
  • Click Diagnostics.
  • Wait for the process to finish.
  • Follow the instructions on how to fix the error.

Another way is to install the Chrome Connectivity Diagnostics App. Go to the Chrome Web Store and search for the Chrome Connectivity Diagnostic. Click the Free button.

After installing the app, launch it and run a diagnostic.

Method #6 – Forget and Rejoin your WiFi Network

  • Launch the Settings menu.
  • Select Network.
  • Go to WiFi.
  • Choose your WiFi connection.
  • Click Forget.
  • Wait for a few seconds.
  • Select your WiFi connection again.
  • Click Connect.

Method #7 – Disable VPN and Bluetooth Connection


If you are using a VPN server, try to disconnect from it and check if your WiFi still disconnects. You may also try to disconnect your active Bluetooth devices connected to your Chromebook. If there are other devices connected to your WiFi, you can remove them and see if it resolves the issue.

If you might need to continue using a VPN on Chrome OS, you can try any of these recommended service providers. These are premium VPN networks that can give you the service you need while bypassing issues like this.

Method #8 – Update your Chrome OS to the Latest Version

  • Open the Chrome browser on ChromeOS.
  • Go to Menu.
  • Select Help.
  • Click About Google Chrome.
  • Select Check for updates.
  • If there are available updates, click Update.

What else did you do to troubleshoot the WiFi error on your Chromebook device? You can share your methods with us in the comment section below.

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