HomeFixesHow to Fix Microsoft Outlook Crashing Issue when Opening Uber Receipt Emails

How to Fix Microsoft Outlook Crashing Issue when Opening Uber Receipt Emails



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One of the most convenient ways to get around in any place is to ride with Uber. With its easy-to-navigate app, you can sign up for an Uber account and have access to available drivers within your area. Uber expanded its options by integrating restaurants, food deliveries, and Uber freight.

As you avail of an Uber service, they will send you the receipt of your transaction during the processing of your payment or within 24 hours. The payment receipts are downloadable as PDF and contain the full breakdown of your fare or service charges and fees.

Image credit: Microsoft

However, many users these past few days report that their Microsoft Outlook is crashing when they try to open and view their Uber receipt emails. After Uber sends their official receipts, their Outlook email clients stop responding when they try to open and read the message.

Microsoft indicated that the Uber email messages contain complex tables, which is the reason why Outlook crashes. Microsoft Word users are also experiencing the same error caused with the same complex table elements.

How do I Stop Microsoft Outlook from Crashing when I Open an Uber Receipts Email?

As of now, users affected by the mail client issue when viewing or reading emails are using the Microsoft 365 Current Channel Version 2206 Build 15330.20196 and later. It also affects Microsoft 365 customers using the current Beta and Current Channel Preview builds.

According to Microsoft, a fix is ready for release to Beta channel customers soon. Microsoft Word Team will include the fix on their monthly Patch Tuesday released beginning August 9, 2022. 

On top of it, Microsoft also suggests customers to revert their Microsoft 365 build to versions not affected by the Uber mail crashing error. However, if you do not want to wait for the fix from Microsoft’s Patch release and need do something about the problem on hand, you can try to follow this process.

Microsoft Outlook Uber Receipt Email Crashing Issue Troubleshooting Workaround

Image credit: rawpixel/Freepik

To troubleshoot the Microsoft Outlook crashing issue with Uber receipt emails, check out the steps below for a workaround.

  • Click the Start button.
  • Navigate to the Search option and enter cmd.
  • Select Command Prompt with admin rights.
  • Enter the following command first: cd %programfiles%\Common Files\Microsoft Shared\ClickToRun.
  • Next, enter the following command: officec2rclient.exe /update user updatetoversion=16.0.15225.20288.

Were you able to revert to the previous build of your Microsoft Outlook? Will you wait for the fix on Tuesday? We value your opinion! You can tell us in the comment section below.

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