HomeStreamingFilms & TVFix Unable to Connect to Samsung Server Error on Samsung TV

Fix Unable to Connect to Samsung Server Error on Samsung TV



Streaming on your Samsung TV gives a thrilling feeling while watching your favorite TV shows and movies on a big screen. However, there comes a time when you can encounter a problem that prevents you from continuing to watch.

One of the most common issues on Samsung smart TV devices is when users are unable to connect to Samsung server error. The error says your TV can’t connect to the server or the server is not found. You may see the following error messages:

“Unable to connect to Samsung server. Please try again later (189).”

“Unable to connect to the Samsung server. Check your network settings or try again later (100).”

Unable to connect to the Samsung server Check your network settings or try again later

The primary reason why you see the server error on your Samsung TV is Internet connectivity issues. You may be having problems with your WiFi Internet network connection that is why Samsung Hub cannot connect to the server. In some cases, there is an issue with the Samsung server, which all you have to do is wait for them to resolve.

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How to Troubleshoot & Fix Unable to Connect to Samsung Server Network Error on Samsung Smart TV Device

If it is not an issue with the Samsung server, you can try to troubleshoot and fix the problem on your smart TV device by following the solutions below.

Method #1 – Reboot your Samsung Smart TV

One of the first things you need to do is restart your smart TV. Exit the app that you are currently watching. Turn off your Samsung TV. Wait for a few seconds, then reboot it.

Method #2 – Restart your Internet Connection

You can try to power cycle your devices to restart your network connection. First, power off your Samsung smart TV and unplug your router and modem. Wait for at least 3 minutes before plugging them back in and turning on your TV. Relaunch your app and check if the error is still there.

Method #3 – Try Connecting to a Different WiFI Network

If you are in a place where you have another network connection, you can disconnect from the current ISP you are using and connect to a different one. Check if you still encounter the error. If not, the problem may be with your previous network provider.

Method #4 – Soft Reset or Cold Boot your Samsung Smart TV

Credit: Samsung

Soft resetting or cold booting your Samsung TV will turn off all processes and apps running in the background. At the same time, it also clears data.

  • On your remote, press and hold the Power button.
  • When your TV restarts, release the Power button.
  • Now, check if the error is still there.

Method #5 – Update your Samsung TV

  • On your remote, press the Home button.
  • Go to Settings.
  • Select Support.
  • Choose Software Update.
  • Click Update Now.

Method #6 – Reset the Samsung Smart Hub

  • On your remote, press the Home button.
  • Navigate to Settings.
  • Choose Support.
  • Select Device Care.
  • Choose Self Diagnosis.
  • Click Reset Smart Hub.

What else did you do to fix the Samsung unable to connect to the server issue? You can share your solutions with us in the comment section below.

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