Google Pay empowers consumers to transfer funds, conduct purchases, and seamlessly handle their financial matters on their mobile devices. However, occasionally when using Google Pay, customers may experience error codes like OR-CA-18 or OR_FGVEM_13.
Don’t worry if you’re getting these errors. In this guide, we will offer some trouble-solving strategies to address Google Pay issues, enabling smooth continuation of the service.
Resolve Google Pay Error Code OR-CA-18 or OR_FGVEM_13
Check Your Payment Information on Google Pay
Mismatched billing data is one of the primary causes of OR-CA-18 or OR_FGVEM_13 problems. Make sure the address listed in your Google Payments profile corresponds to the billing address linked with your payment method (for example, a credit card). How to do it:
- Log in with your Google account information at the Google Payments center.
- Make sure that the billing address in your profile is in sync with the one provided with your chosen payment method.
- If there is an error, adjust your address in the Google Payments center to match the billing address for your payment method.
- Retry the transaction to see if the issue has been fixed.
Correcting the OR-CA-18 or OR_FGVEM_13 problems caused by incorrect payment information frequently involves checking and correcting your billing address.
Verify Your Internet Connection
For Google Pay to process transactions efficiently, there must be a reliable internet connection. To make sure your internet connection is live:
- Verify that you are using a steady Wi-Fi connection or dependable mobile data.
- Check your internet connection’s functionality by using other websites or apps and browsing them.
- After checking that your internet connection is steady, try the transaction again in Google Pay.
Your internet access may occasionally experience brief outages that result in OR-CA-18 or OR_FGVEM_13 faults. You can fix the problem by checking your connection and trying the transaction once more.
Update the Google Pay App
Use of an out-of-date Google Pay app may result in compatibility problems and error messages. To upgrade your device’s Google Pay app:
- Access the app marketplace on your gadget (like the App Store for iOS or Google Play Store for Android).
- Use the app store’s search bar to look for “Google Pay”.
- The Google Pay app will signal an “Update” button if a new update is pending.
- To download the latest software edition, hit the “Update” button.
You can potentially fix the OR-CA-18 or OR_FGVEM_13 issues by updating the app to the most recent version, which guarantees that you have access to the most recent features and bug patches.
Clear the Google Pay App Cache
The Google Pay app’s cached data storage can occasionally experience data corruption and problems. Clearing the app cache may be able to address these problems. Clearing the Google Pay app’s cache involves:
- Access the device’s settings.
- Locate and choose the App Manager section (the name may differ depending on your device).
- From the list of installed apps, find and select the Google Pay app.
- Choose the Clear Cache option from the Google Pay app’s settings menu.
The OR-CA-18 or OR_FGVEM_13 issues may be resolved by deleting any temporary data that may be generating conflicts and clearing the app cache.
Check for Root or Custom ROM
It’s possible that Google Pay won’t work on your device if it’s rooted (i.e., has elevated access to the Android system), using a custom ROM, or running an unofficial/custom OS build.
If this is the case, you may need to unroot your device or reset the software on it to the factory defaults in order to resolve the OR-CA-18 or OR_FGVEM_13 problems. Remember that unrooting or reverting to the factory settings can cause data loss and should only be done carefully.
Contact Your Bank or Card Issuer
It is advised that you get in touch with your bank or credit card company immediately if any of the aforementioned measures fail to fix the OR-CA-18 or OR_FGVEM_13 issues. The failures could be the result of unique problems with your payment method.
Check that everything is working properly on your bank’s or your card issuer’s end by contacting customer support. They might offer you more direction and help in fixing the problem.
Contact Google Pay Customer Support
It’s advised to get in touch with Google Pay support if the issue still exists even after doing the suggested troubleshooting procedures. Describe the problem you’re having, including the particular error codes (OR-CA-18 or OR_FGVEM_13), and provide them any other information they might need.
The most recent information is available to Google Pay support, and they can provide you detailed instructions on how to remedy the problem. Hope this helps!