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How to Fix Microsoft Forms Error Code 1003 ‘Sorry, Something Went Wrong Issue’



Microsoft Forms is a popular tool that allows users to create surveys, quizzes, and polls. It’s widely used for gathering data and feedback. However, like any software, it can encounter issues from time to time.

One common problem users may encounter is the “Sorry, Something Went Wrong” error with Error Code 1003. This Microsoft error can be frustrating, especially when you’re in the middle of an important task. But fear not!

Image credit: Microsoft

Troubleshoot Microsoft Forms Error Code 1003 “Sorry, Something Went Wrong” Issue

Let’s guide you through the steps to fix this error and get back to using Microsoft Forms seamlessly.

Check Your Internet Connection

Before diving into more complex solutions, start with the basics. Ensure that you have a stable internet connection. Sometimes, a poor or intermittent connection can trigger error code 1003.

Refresh your web browser or try accessing Microsoft Forms from a different device to rule out any network-related issues.

Clear Browser Cache and Cookies

Over time, your browser cache and cookies can accumulate data that might interfere with Microsoft Forms’ proper functioning. Clearing your browser’s cache and cookies can often resolve this issue.

Here’s how to do it in popular browsers:

  • Google Chrome: Press Ctrl + Shift + Delete, select “Cached images and files” and “Cookies and other site data,” then click “Clear data.”
  • Mozilla Firefox: Press Ctrl + Shift + Delete, choose “Cache” and “Cookies,” and click “Clear Now.”
  • Microsoft Edge: Press Ctrl + Shift + Delete, select “Cached data” and “Cookies and other site data,” then click “Clear.”

Disable Browser Extensions

Screenshot credit: Windows Dispatch

Browser extensions can sometimes conflict with Microsoft Forms, causing the error. Temporarily disable all extensions and reload the page.

Reactivate the extensions individually to identify the problem if the error is gone. Consider removing or updating the conflicting extension to prevent future issues.

Use Incognito/Private Mode on your Web Browser

Opening Microsoft Forms in incognito mode (Chrome) or private browsing mode (Firefox) can help determine if the error is related to your browser or an external factor. If the error disappears in incognito mode, it may be necessary to troubleshoot your regular browser settings.

Check for Microsoft Service Outages

Occasionally, the error code 1003 may result from server-side issues on Microsoft’s end.

Check Microsoft’s service status page or community forums for ongoing outages or reported problems. If so, you’ll have to wait until the service is restored.

Update Your Web Browser for Latest Version

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Using an outdated web browser might lead to compatibility issues with Microsoft Forms. Make sure your browser is up to date to avoid potential errors.

Check for browser settings updates or download the latest version from the official website.

Try Using a Different Browser

If the error persists, try accessing Microsoft Forms from a different web browser. The issue may be browser-specific; an alternative browser might provide a temporary solution.

Temporarily Disable VPN or Proxy Service

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If you’re using a VPN or proxy service, disable it and try accessing Microsoft Forms directly. VPNs and proxies can sometimes cause conflicts with certain online services, resulting in errors.

Encountering the “Sorry, Something Went Wrong” error with Error Code 1003 in Microsoft Forms can be frustrating, but it’s not an insurmountable problem. If the problem persists, don’t hesitate to seek assistance from Microsoft’s support team.



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