HomeStreamingFilms & TVHow to Fix Discovery Plus App Keeps Stopping, Pausing or Crashing Issue

How to Fix Discovery Plus App Keeps Stopping, Pausing or Crashing Issue

Author

Date

Streaming on Discovery Plus gives you access to shows from TLC, Food Network, HGTV, Discovery, and more. But some users complained that their Discovery Plus streaming app keeps pausing, crashing, or stopping when they try to watch their shows.

How to Fix Discovery Plus App Keeps Stopping, Freezing, Pausing or Crashing Issue

There are several reasons why your Discovery Plus app keeps on pausing, crashing, freezing or stopping. It may be an issue with your Internet network connection or on the app itself. You may need to stream on a different device or reinstall the app. This problem usually happens on Roku TV or streaming media players, Android or iOS (iPad/iPhone) mobile devices as well as Samsung smart TVs.

Whatever the reason is, there are ways how you can resolve the Discovery Plus app error.

DON’T MISS: Verizon Offers 1 Year Free Discovery+ Subscription when you Sign Up for a Plan

Method #1 – Check Your Network Connection

To stream titles on Discovery+, your WiFi Internet connection must have a download speed of at least 2.5 Mbps or 6.5 Mbps for streaming live sports TV. You can check the speed of your Internet network by doing a speed test. If it falls below the required Mbps, you can improve your connection or call your Internet service provider for options.

Method #2 – Power Cycle Your Devices

How-to-unplug-and-power-cycle-your-router-and-streaming-device
Credit: bilahata/freepik

Power cycling your streaming device and router can help you refresh your Internet connection.

  • Exit the Discovery+ app on the device you are using to stream Discovery+ shows.
  • Turn off your device.
  • Now, unplug both your modem and router.
  • Wait for at least 1 minute.
  • Plug your router and modem back in.
  • Turn on your device.
  • Open the Discovery Plus app and see if the issue remains.

Method #3 – Log Out & Sign In Again to your Account on Discovery Plus App

  • First, sign out of your Discovery+ account by going to the Account section.
  • Choose Manage Devices.
  • Select all the devices you want to sign out.
  • After signing out, you can sign back in.

Method #4 – Stream on Discovery+ Using Another Device

Fix-Issue-Stream-on-Discovery-Plus-Using-Another-Device
Credit: Discovery+

Switching streaming devices to watch movies & TV shows on Discovery Plus can help work around this playback problem. You can stream Discovery Plus through one of the different devices listed below.

If you are streaming on one device, try watching through another device until you see that the streaming issue is fixed.

SEE ALSO: How to Change Discovery Plus Streaming Subscription Plan

Method #5 – Clear the Cache on Your Discovery Plus App

Clear Cache on Discovery Plus Via Android Device

  • Go to Setting on your Android mobile device.
  • Select Apps.
  • Tap Installed Applications.
  • Select Discovery+.
  • Tap Clear Cache

Clear Cache on Discovery Plus Via iPhone/iPad iOS Device

  • Launch the Settings menu on your iPhone or iPad.
  • Tap Discovery+.
  • Select Clear Cache.

Clear Cache on Discovery Plus Via Amazon Fire TV Stick

  • Open Settings on your Amazon Fire TV device.
  • Click Apps & Notifications.
  • Go to Manage All Applications.
  • Select Discovery+.
  • Click Storage.
  • Select Clear Data.
  • Click Clear Cache.
amazon fire tv stick device

Clear Cache on Discovery Plus Via Roku Streaming Media Player

  • On your Roku TV or streaming media player, go to the Main Screen and select Home.
  • Press the Home button five times on your remote.
  • Press the Up button.
  • Press the Rewind button twice.
  • Press the Fast Forward button two times.

Clear Cache on Discovery Plus Via Web Browser

  • Go to Preferences on the browser you are using to stream Discovery+.
  • Select Privacy and Security.
  • Click Clear Browsing Data.
  • Select Cache, Browsing History, and Cookies.
  • Click Clear Cache.

Method #6 – Reinstall the Discovery+ App

Can-you-Download-Movies-and-TV-Shows-on-Discovery-Plus-Mobile-App-to-Watch-Offline
Screenshot: Windows Dispatch

If none of the solutions work, you can try uninstalling the Discovery Plus app. Then, reinstall it and check if it stops pausing, crashing, or stopping while you watch.

Do you have any other solutions that will help fix the Discovery Plus issue on the app? We would love to know the other options that work so please do drop your suggestions below.

Related

More From

How to Fix Disney Plus Error Code 24 and Error Code 42

Many users are connecting to Disney Plus every day to stream movies and TV shows. While it is an excellent streaming service, Disney+ has...

How to Fix Apple AirPods Keep Disconnecting from iPhone or Mac Issue

People using the Apple AirPods have been complaining that their earbuds keep on disconnecting from their iPhones. The issue happens during phone calls and...

How to Download & Watch Apple TV Plus on Amazon Fire TV Stick

Streaming on Apple TV Plus will allow you to enjoy watching trending shows like See, The Morning Show, Becoming You, Defending Jacob, Earth At...

Fix Zoom Video Filters Not Showing/Working or Not Available Error

Video conferencing makes everything easier when you need to do things remotely. Take a look at how you can organize a meeting when everyone...

4 COMMENTS

  1. The discovery plus app is bug ridden junk!
    I have done all the above and it still constantly freezes and crashes on my samsung tv.
    None of my other apps have any issues except for this one, but the customer is always wrong!
    No one is going to continue to pay for an app that does this no matter how cheap it is.

  2. Running the app on an Android TV and I don’t have this issue with any other streaming service. The app has been freezing on screen but continues to play the sound. It’s been going on all week. I have done all of the above suggestions and nothing fixes it. If it didn’t resolve itself soon I’m canceling my subscription.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Recent Articles

Stay Connected

Trending