Keeping your online activities and connections safe is an utmost priority, and with SSL certificates, it creates a layer of security when you try to access a website.
However, there are unavoidable instances when you may encounter an SSL certificate security error such as ERR_SSL_KEY_USAGE_INCOMPATIBLE on your Google Chrome or Microsoft Edge web browser. It often comes with the message, “Hmm… can’t reach this page. It looks like the webpage at _ might be having issues, or it may have moved permanently to a new web address.”
The said error happens when there is a mismatch configuration of the SSL certificate of the website you want to access. They are not properly configured by their server, triggering security settings of the browser.
Fortunately, there are ways you can resolve the issue.
Possible Fixes for ERR_SSL_KEY_USAGE_INCOMPATIBLE Error on Chrome or Edge Browser
These fixes are suggestions but hopefully, they can help you troubleshoot the SSL certificate problem. Let’s check them out.
#1 – Clear your Browsing Data
On your Chrome or Edge browser, navigate to the Settings menu. Head over to Privacy and Security and select Clear Browsing Data. Set the Time Range to All Time. Check the boxes next to cookies and cached images. Now, click the Clear Data button.
#2 – Update your Browser to its Latest Version
Go to the Settings menu and open the About Chrome or Edge section. Wait for your browser to check if there are new updates. Try to install these updates if available. Restart your browser.
#3 – Contact the Website Owner
A good way to fix the issue is to inform the website owner of the SSL certificate glitch. They may have overlooked the problem, hence being notified will help them investigate the error.
#4 – Disable RSA Key Usage Group Policy
- Launch the Registry Editor and run it as administrator.
- Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome for Chrome or HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge for Edge.
- Create a new DWORD (32-bit) Value and name it RSAKeyUsageForLocalAnchorsEnabled.
- Set the values to 0x00000000 (0).
- Close your browser and relaunch it.
In Closing
It helps to have workarounds to assist you in trying to resolve the SSL certificate issue on your Edge or Chrome browser. Try following the methods and see if it eliminates the problem.
