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Fix HSBC Banking App Crashes, Not Working or Opening on Samsung Phone or iPhone



You can manage your accounts easily while on the road with the help of the HSBC Banking app. On Samsung or iPhone smartphones, it could experience problems like crashes, not working, or not launching, just like any other app.

In this tutorial, we are going to explore multiple troubleshooting methods to alleviate the not working issues, enabling effortless access and utilization of the HSBC Banking app.

Image credit: HSBC

Ways to Fix HSBC Banking App Crashes, Not Working or Opening on Samsung Phone or iPhone Issue

You can find below several methods on how you can troubleshoot the HSBC app issue.

Check the HSBC App Compatibility

Make sure your device complies with the app’s compatibility criteria before beginning any troubleshooting procedures. There may be requirements for particular HSBC Banking app versions.

For instance, the HSBC Singapore app may require iOS 13.0 or higher on iPhones and Android OS 7 or higher on Samsung smartphones. Verify that the operating system on your device satisfies the prerequisites.

Restart Your Samsung Mobile Device or iPhone

Functioning issues with the app can occasionally arise. Problems of such nature can be resolved by a simple restart of your device. This is how you do it:

  • To power off your device, keep holding the power button.
  • After a brief delay, turn it back on.
  • Open the HSBC Banking app and see if the problems have been fixed.

Clear the HSBC App Cache and Data

Clearing the program’s cache and data can frequently assist if the app keeps crashing or exhibiting difficulties. To remove the cache and data for the HSBC Banking app, do the following:

  • Enter the settings of the device.
  • Locate the HSBC Banking app in the “Apps” or “Applications” area.
  • Select “Storage” or “Storage & cache” from the menu after tapping on the app.
  • Select “Clear cache” and “Clear data” to clear temporary files and restart the app, respectively.
  • Be aware that removing data will log you out of the app, so keep your login information close at hand.

Relaunch the HSBC Banking app and check to see if the difficulties have been fixed after clearing the cache and data.

Update the HSBC App

Image credit: HSBC

Using an outdated version of the software is one common cause of troubles. Updates for apps frequently include performance enhancements and bug fixes that can fix problems.

Use these procedures to upgrade the HSBC Banking app:

  • Initiate the application store specific to your device, be it the Apple App Store for iPhones or the Google Play Store for Samsung smartphones.
  • Look for the HSBC Banking application.
  • To install the most recent version if an update is available, click or press the “Update” icon.

Check Internet Connection

For smooth functioning of any app, a steadfast internet connection is a necessity. To ensure a reliable internet connection, validate your Wi-Fi or cellular data connectivity. Try changing to a different network if you are having connectivity problems to see if it helps.

Disable Battery Optimization

Monitor if the application fails, becomes unresponsive, or refuses to start post an update.

Some devices feature severe energy optimization options, which might obstruct app performance and lead to crashes or other problems. You can stop battery optimization just for the HSBC Banking app to make sure it can function properly in the background.

Please note, the procedural steps may differ based on your device and its operating system Here is an overview:

  1. Enter the settings of the device.
  2. The “Battery” or “Battery & power” part should be easy to find.
  3. Look for the “Battery optimization” or “App optimization” option.
  4. Find and choose the HSBC Banking app from the list of apps.
  5. Pick “Don’t optimize” or “Allow in background” to turn off the app’s battery optimization.

You can prevent the system from limiting the background activity of the HSBC Banking app, perhaps resolving crashes or other difficulties, by disabling battery optimization.

Contact HSBC Customer Support

Photo credit: Karolina Grabowska/Pexels

It is suggested to contact HSBC customer service for additional help if the HSBC Banking app keeps crashing, not working, or not launching after trying any of the aforementioned fixes.

They can offer specific troubleshooting instructions depending on your device, operating system, and account information because they have access to the most recent information. Use their official ways to get in touch with HSBC customer service to report a problem and get help.

Hope this helps!



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