Trying to access your Noom account but keep getting error messages? Dealing with sign in issues in the Noom app using your iPhone or Android mobile phone can be so frustrating!
Don’t let vague login failures stop you from using this awesome health and wellness app. In this guide, we’ll walk through the top troubleshooting tips to fix pesky Noom login problems.
How to Troubleshoot Sign Issues and Fix Account Login Problems on Noom App for iPhone or Android Device
#1 – Update the Noom App and Your Phone
As a first step, make sure the Noom app is fully updated on your device. The latest version of the app may address any login bugs present in old versions.
- Go to the App Store on your iPhone or the Google Play Store on Android. Search for Noom and go to the app page.
- Check if there are any pending updates available and install the newest version.
- Also make sure your iPhone or Android OS is updated to the current version. Old operating systems can sometimes disrupt app logins.
Updating the Noom app and your device’s system gives you the best chance for stable logins.
#2 – Clear the App Cache and Data
Corrupted cached data is a common culprit behind app login failures. Clearing the cache gives the Noom app a fresh start.
To clear the Noom cache:
- Go to your phone Settings > Apps > Noom
- Tap Storage > Clear Cache button
- Return to the app and attempt logging in again
You can also clear the app data which will reset any saved settings or credentials:
- Follow same steps but tap Clear Data button
- This will sign you out, so you’ll need to reenter login details
With a clean cache/data slate, the login should now process smoothly.
#3 – Double Check Your Login Method
The Noom app allows you to sign in either using an email and password or through social accounts login like Facebook or Google.
If you can’t recall your login method, try both options:
- On the login screen, choose “Log in with Email”
- Enter your email and reset your password if needed
If the email method fails, tap “Continue with Facebook” or “Continue with Google” and try those flows.
Using the wrong method for your account will result in login failure.
#4 – Verify Your Email Address
Seemingly simple, but double check you’re using the correct email address associated with your Noom account on the login screen.
It’s easy to type in an old email or a different one you use for other apps by accident.
Triple checking your exact Noom app email avoids this easy mix up.
#5 – Redeem Your UPID
Here’s an obscure one – if you signed up for Noom but never redeemed the UPID code sent to your email, you won’t be able to login.
The UPID code sets up your account password. Without redeeming it, there’s no password to login with!
Check your emails for the UPID redemption email from Noom. Follow the instructions to activate your account using the code.
Once redeemed, you can login with your email and newly created password.
#6 – Reset Your Password
If you’re certain you have the right email but your usual password isn’t working, you likely need to reset your password.
- Tap the “Forgot your password?” link on the Noom login page.
- Enter your email and you’ll receive a password reset link. Follow the steps to create a new password.
- Then login with your email and new password.
Were you able to resolve the issue with your Noom account? How did you sign in successfully now?
