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Fix Can’t Delete or Remove Payment Methods and Credit Card on Google Account



When dealing with your Google account, updating or removing payment methods is a task you’ll likely encounter. Whether it’s a credit card that’s no longer valid or a payment method you no longer wish to use, these errors are pretty common.

Getting a grip on how to manage these issues on Google can help keep your account’s financial details current and secure.

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Troubleshooting Tips for Can’t Delete or Remove Payment Methods and Credit Card on Google Account Issue

Verify Your Payment Information on Google Account

Sometimes, your Google Pay profile might get deactivated. If this happens, you need to reactivate it by updating your payment information. This is important to ensure your payments go through without a hitch.

  • Sign into Google Pay at payments.google.com.
  • Look for the ‘Alerts’ section at the top of the page.
  • If you see a red alert, this means action is needed on your part. Enter your updated payment information here.
  • After submission, keep an eye on your email. Google will send you a review result, letting you know the status of your updated information.

By following these steps, you’ll reactivate your payments profile, making sure you’re all set for any future transactions.

Add a Payment Method on Google Account via Desktop and Android

Adding a payment method to your Google Play account is straightforward, whether you’re using a desktop or an Android device. Here’s how you do it:

For Desktop Users:

  • Head to the Google Play website.
  • Click on your profile icon, usually found in the top right corner.
  • Choose ‘Payments & Subscriptions’, then select ‘Payment Methods’.
  • Click ‘Add a Payment Method’ and follow the on-screen steps to complete the process.

For Android Users:

  • Open the Google Play app on your phone.
  • Tap on your profile icon.
  • Go to ‘Payments & Subscriptions’, then tap ‘Add a Payment Method’.
  • Choose the type of payment method you wish to add and follow the on-screen instructions.

A special note for Google Pay users in India: If you’re using Google Pay as your payment method, remember to update your Unified Payments Interface (UPI) identifier ID. This keeps your transactions secure and efficient.

Remove a Payment Method from Google Play Account

Image credit: Google

Removing a payment method from your Google Play account is a simple process, whether you’re on a desktop or using an Android device.

For Desktop:

  • Start by visiting the Google Play website.
  • Click on your profile picture in the top right corner.
  • Select ‘Payments & Subscriptions’ and then ‘Payment Methods’.
  • Find the payment method you wish to remove, click ‘Edit Payment Method’, then select ‘Remove’.

For Android:

  • Open the Google Play app.
  • Tap your profile icon.
  • Go to ‘Payments & Subscriptions’ and then ‘Payment Methods’.
  • Under the payment method you want to remove, tap ‘Remove’.

This process will help you keep your payment methods up-to-date and ensure that only your current preferred methods are linked to your account.

Edit Existing Payment Methods on your Google Account

Editing your payment methods on Google Pay is a straightforward task. It’s essential to keep your card information up to date, especially if a card has expired.

To update your payment methods:

  • Visit payments.google.com and sign in.
  • Click on ‘Payment methods’ at the top of the page.
  • Next to the payment method you want to edit, click ‘Edit’.
  • If your card has expired, click ‘Fix’ next to it. Enter the new expiration date and security code.

Regularly updating your payment information helps prevent payment failures and ensures smooth transactions on your account.

Add Backup Payment Method for Google Play Subscriptions

Setting up a backup payment method for your Google Play subscriptions is a wise move. It ensures your subscriptions remain active even if there’s an issue with your primary payment method.

To set up a backup payment method:

  • Open the Google Play app.
  • Tap your profile icon in the top right corner.
  • Choose ‘Payments & subscriptions’ and then ‘Subscriptions’.
  • Select the subscription you want to manage.
  • Tap ‘Backup payment method’, then ‘Setup’.
  • Follow the on-screen instructions to add your backup payment method.

Having a backup in place is like having a safety net for your subscriptions, keeping your services uninterrupted.

Change Payment Method While Making a Purchase on Google Play

Switching payment methods during a purchase on Google Play is pretty simple, whether you’re on a desktop or using an Android device.

For Desktop:

  • Head over to the Google Play Store website.
  • Navigate to the details page of the item you’re buying.
  • Click on the price, and a payment method drop-down will appear.
  • Select a different payment method or add a new one.
  • Complete your purchase following the on-screen instructions.

For Android:

  • Open the Google Play Store app on your device.
  • Find the item you want to purchase and tap its price.
  • Tap the current payment method shown.
  • Choose a different payment method from the list or add a new one.
  • Follow the steps to finalize your purchase.

This flexibility allows you to choose the most convenient payment option for each transaction.

Fixes for Google Payment Credit and Debit Card Errors

Dealing with credit and debit card errors on Google Play can be a bit tricky but is usually manageable with a few checks and updates.

  • The first thing to check is if your card details and billing address are current in Google Payments. Outdated information is a frequent cause of declined transactions.
  • If your card is expired, you’ll need to update it.
  • Go to Google Payments, find the payment method, and update the expiration date and security code.
  • Also, make sure the billing address on your card matches the one in Google Payments.

Sometimes, error messages require you to provide additional information to Google. Follow these instructions carefully. It’s also good practice to check your bank account balance to ensure you have enough funds for the transaction.

If your card is still being declined after these steps, it’s best to contact your bank. They can provide specific information on why the transaction might not be going through and help resolve any restrictions or issues with your card.

Resolve Google Play Issues with Other Payment Methods

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When you run into problems with payment methods other than credit and debit cards on Google Play, like carrier billing or gift cards, there are specific steps to follow.

  • Firstly, ensure that your identity is verified in Google’s payment system. This step is crucial for security and compliance reasons.
  • For issues related to carrier billing, check that you’re connected to your carrier network. Also, make sure you have added carrier billing as a payment method in your Google account. Using the correct local currency is another key point to remember.
  • If you’re using gift cards, verify that the gift card is correctly applied to your account. Sometimes, gift cards may not work due to regional restrictions or if they haven’t been activated properly.
  • In all cases, double-check that your name, address, and payment information are up to date. Correct and current information helps prevent many common payment issues.
  • If these steps don’t resolve your problem, reaching out to Google’s support or your carrier’s customer service might be necessary. They can provide further assistance and clarify any specific issues with your account or payment method.

Address ‘Transaction Cannot Be Completed’ Error on Google Play

Stumbling upon a ‘Your transaction cannot be completed’ error on Google Play can be baffling. However, there are several ways to address this issue effectively.

One common solution is to update your billing address. Ensure the address in your Google Pay settings matches the billing address of your payment method. If they’re different, update the address in Google Pay and try the transaction again.

Another approach involves using the most suitable interface for your device. For desktop users, it’s best to make transactions through the website of the Google product, while mobile users should use the respective mobile app.

If you were using guest checkout and faced this error, signing into an existing Google Account or creating a new one can help. This ensures your payment details are linked to an account, often resolving the issue.

Verify Grayed-out Cards on Google Play

If your card is grayed out in Google Pay, it typically means it needs verification. This often happens when a card is reported as stolen or requires additional security checks.

To verify your grayed-out card:

  • Head to payments.google.com and sign in to your account.
  • Click on ‘Payment methods’.
  • Next to the grayed-out card, you’ll see an option to ‘Verify’. Click on it.
  • A small charge with an 8-digit code will appear on your card statement within two days.
  • Once you have the code, go back to payments.google.com and enter it to complete the verification.

This process helps ensure the security of your transactions and reactivates your card for use in Google Pay.

Users with dual SIM card devices might face unique challenges when making payments on Google Play. If you’re experiencing issues, here’s a tip to try.

For dual SIM card devices:

  • Ensure that the SIM card linked to your Google Play account or payment method is in slot 1 of your device.
  • Remove any other SIM card from slot 2 if possible.

This arrangement often helps the Google Play system recognize the correct SIM card for billing, especially in cases where carrier billing is used. Keeping the right SIM in slot 1 is key for smooth payment processing.

What to Do If You Can’t Add a New Payment Method on Google Pay

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Experiencing difficulties when trying to add a new payment method to your Google account is a frequent obstacle.

  • The first step in resolving this is to check for any notifications in Google Payments. Often, these notifications will guide you on what needs to be addressed.
  • Another crucial aspect is ensuring your address and existing payment methods are current. Outdated information can often be the root cause of issues when adding new payment methods. Updating this information can help clear any blocks, making the process smoother.
  • It’s also important to respond promptly to any requests for additional information. These requests are usually security measures to protect your account and confirm your identity. Providing the necessary details as soon as possible can expedite the process of adding your new payment method.

The solutions outlined here are designed to effectively address the challenges you might face while managing payment methods and credit card details in your Google account. They are crafted to guide you through various scenarios, from updating and removing payment methods to resolving specific errors and issues.

While these steps are comprehensive and tailored to common problems, remember that sometimes situations might require additional support.



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