When browsing and surfing through different websites on your computer, scrolling is what you do most often. Google Chrome is currently one of the most used web browsers for PCs. Given that, one thing you do most often in this browser is scroll up and down. But, have you ever experienced that the Chrome scrolling does not work properly? If so, do you know how to repair it? If you don’t know, this guide is for you.
Google Chrome has had its fair share of errors and now we are back, this time with someone who complains in Google product forums that he has problems with the mouse functionality when using the Chrome browser under Windows 10, 8.1. The Chrome version, which seems to be the latest version.
What Causes the Scrolling Wheel to Stop Working in Google Chrome?
There are a number of different things that can prevent the scroll wheel from working in Google Chrome. We decided to create a list of possible causes that you can try. Determining the right cause can help you find the perfect method faster, so be sure to go through the following list.
- Smooth Scrolling – The fluid scrolling is probably already performed by the mouse management program installed by the manufacturer. Therefore, it is important to disable fluid scrolling in Google Chrome from an experimental point of view.
- Extensions – Google Chrome extensions that manage mouse movement and scrolling can also cause problems, so be sure to disable them and see if the problem persists.
Apparently, the problem only arises when Chrome is used in the modern user interface (or Metro, as some still call it). When using the Chrome browser in desktop mode under Windows 10, 8.1, no problems were detected. Here are some suggestions to help you solve this problem:
Changing Some Chrome Settings
If these basic steps don’t solve the problem of scrolling up and down in Google Chrome, you should try some advanced methods. Changing some advanced settings is the first thing you can do. Here are the instructions:
- First, type chrome://flags/ in the chrome address bar and press Enter.
- Now press CTRL+F from the keyboard, type Scroll and press Enter. It will help you to find all the options related to scrolling.
- Now you can also turn everything on or off to see if it works.
- Hopefully this method will be useful to “solve the problem that the scroll does not work” in chrome.
If you don’t mind starting over, resetting Chrome could solve the scrolling problem. To properly delete Chrome, go to “Settings -> Advanced Settings -> Restore Settings” to reset the settings to the original default values.
You should see a warning window informing you that resetting the settings will disable all your workstations. You will also lose everything you have customized with Chrome. If you agree, click on the blue “Reset Settings” button.
If the Chrome reset does not work as expected and you still do not see the scroll bar, you should try to reinstall Chrome.
- Close Chrome. Open the settings by pressing the Windows+I key to open the settings. Click on Apps here.
- Scroll down a little under Apps & Features to find Chrome. Touch it once to display the Uninstall option. Note that you can also uninstall from the Control Panel.
- Press Windows+E to launch the File Explorer and select the following folder structure to delete the Chrome folder. Be sure to make a backup copy on a USB stick first.
- C:\Program files\Google\Chrome
- Replace with the username of your Windows PC. If the AppData folder does not appear, right-click DeepL Access and select Options.
- On the View tab, select Show hidden files, folders and drives, and then click Apply. You should now see the hidden folders.
Use the Hardware Troubleshooter
Troubleshooting hardware and peripherals can help you solve this problem.
- Open your computer’s Control Panel and select Troubleshooting.
- Click “Hardware and Sound” and then “Hardware and Devices”.
- Click Start and troubleshooting will begin. Follow the on-screen instructions to complete.
- Restart the computer and check whether the central mouse button starts working or not.
Use the Chrome Cleaning Tool
If you often have problems with the mouse scroll wheel in your Chrome browser, you’ll probably also find “Chrome Unresponsive Pages” and “Aw, Snap!” Something went wrong when this website was shown. Problems too.
This may be the result of specific services, programs or browser extensions provided by third parties. Therefore, to solve Google’s chromium scrolling problem that doesn’t work on your Windows 10 computer, use the Chromium Cleaning Tool (formerly known as the Software Removal Tool), which is a free Windows program designed by Google.
- To perform a manual scan using the Chrome Cleaning Tool, open the Chrome browser, type chrome://settings/cleanup in the browser address bar, and then press Enter to go to the Chrome “Clean Computer” page.
- If this option is enabled, the report generation option will send data from Google, such as programs running on your computer, scheduled tasks, registry values, file names, extensions, and modules associated with unwanted programs. This data is used to improve the definitions used by the Chrome Cleanup Tool and is stored by Google for 14 days.
- After you decide if you want to send information to Google, you can start a search for unwanted software by clicking the Search button. This process can take some time, so be patient.
- When the scan is complete, it indicates that nothing has been found or displays a list of threats.
- Again on this screen there is an option to send information about what has been detected to Google, which can be turned off. When you are ready to remove unwanted software, click the Remove button.
- Windows will display a UAC message asking if you want to allow the Chrome cleaning tool to make changes to your computer. If you want to delete the detected items, click the Yes button to continue.
- The Chrome Cleanup Tool will remove any detected software and, when completed, will display a message indicating that you must restart your computer to complete the removal of unwanted software.
Enable and Disable Scroll Inactive Windows
Although this solution works quite well and helps to get rid of Windows 10 scrolling problems such as Windows 10 scrolling by itself or Windows 10 still scrolling up, etc.. But you can also try this method in this case. Here’s how to fix the scroll wheel that doesn’t work with Chrome in Windows 10:
- First, go to Windows 10 Setup and select Devices > Mouse.
- Then, disable the option that says Scroll through inactive windows when you step over them.
- Now wait a few seconds and turn it back on.
- Repeat this action three or four times, then check if the mouse wheel works perfectly in Chrome.
With technology, you can’t always tell what caused a problem. When the cause is unknown, all you can do is use the trial and error method until you find the solution that works for you.
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