While paying for your online transactions, it is better to keep your information private and secure. Google Pay is one of the reliable payment methods you can use online. It creates tokens for your actual cards, so merchants can only view and use these tokens for your payments.
However, there are instances when Google Pay contactless payment is not working on your Android phone or iPhone. If this happens, you cannot proceed with your online payments via Google Pay. What you need to do is to troubleshoot the most common transaction problems on Google Pay and try to fix the issue causing them.
How to Troubleshoot & Resolve Google Pay Not Working Issue on Android Phone or iPhone Devices
There are various ways for you to fix the error if your Google Pay payment transactions failed on mobile. You can follow each of the troubleshooting solutions listed below one at a time and check if it works for your Android phone or iPhone or not.
Solution #1 – Check your Internet Network Connection
It can be an issue with your Internet service provider. Try to do a speed test to check your WiFi network signal. You can also browse the Internet to verify if you can access it online. Contact your ISP if there are issues with your Internet connection.
Solution #2 – Verify the Details on your Google Pay Account
- Launch the Google Play app.
- On the upper right corner, tap the three-dotted icon.
- Go to Settings.
- Navigate to the Account section.
- Select Payment methods.
- Tap your bank account.
- Check the details of your account for any errors. To edit the information, tap the Pen icon next to it.
Solution #3 – Clear the Google Pay App Cache
- Open the Settings menu of your device.
- Go to Apps.
- Tap Google Pay.
- Select Storage.
- Tap Clear Cache.
- Check if it works. If not, follow the steps above. Now, select Clear Data.
Solution #4 – Verify your Mobile Number
- On the Google Play app, navigate to Settings.
- Go to Personal Info.
- Look for your mobile number and confirm the information.
- Tap the Edit number to change it.
- Enter your mobile number.
Solution #5 – Update the Google Pay App
- Open the AppStore on your iPhone or the Google Play Store for Android.
- Search for Google Pay or navigate to Manage Apps.
- Check if there are available updates and install them.
- Restart your mobile device.
Solution #6 – Contact Google Pay Customer Service
If you continue to experience the same error, you can talk to a customer service representative to discuss the issue further.
- Go to the Google Pay App.
- Tap the three-dotted icon.
- Select Settings.
- Go to the Information section.
- Select Help & feedback.
- Tap the Contact button.
Do you have other methods that can fix the Google Pay error when paying? You can share them with us in the comment section below.