Whether you are streaming using the HBO Max app on Roku player, Amazon Fire TV or Fire TV Stick, Samsung smart TV, Apple TV, iPhone, or PS4 and PS5 gaming console, you cannot help but see a technical error once in a while. It happens to everyone, but the good thing is there are ways to fix these issues and get you back to streaming your favorite TV series or movies.
HBO Max is compatible with many streaming devices and media players, giving you more flexibility where to watch movies and TV shows. You may already have a Samsung smart TV at home or a Roku streaming device. Whatever works for you, it saves you from investing in a new device.
So, let’s go back to the main problem, which is an issue with HBO Max app not working or loading content on your streaming device.
General Troubleshooting Tips to Fix HBO Max Not Working Issue
Fortunately, solutions that will help you resolve and fix the HBO Max app not working issue apply to most devices, whether you stream on Roku media player, Samsung smart TV, PS4, PS5, Amazon Fire TV or Firestick, Android mobile phone or tablet, as well as iPhone, iPad, and Apple TV.
Method #1 – Reboot your HBO Max App
The first thing you can do is to exit the HBO Max app on your streaming device and let it still for a few seconds. Try to relaunch the app and see if it works.
Method #2 – Power Cycle your Devices
You may have a problem with your WiFi Internet network connection so refresh it by power cycling your devices. Turn off your streaming device and unplug your router and modem. Wait for at least 1 minute before plugging them back in and connecting to the Internet. Now, turn on your device and try again.
Method #3 – Check HBO Max Server Status
Is the HBO Max server down? If it is, then you don’t need to move a muscle, you just have to wait patiently. There is nothing you can do as it is a problem that HBO Max or WarnerMedia needs to solve by itself. You may want to check their website and official social media channels for status updates on the service once in a while or try to relaunch the app after every few minutes.
Method #4 – Sign Out and Sign In to your HBO Max Account
Signing out of your HBO Max account can also help fix certain issues. You can do this through the HBO Max website or through the app. Don’t forget to login again to access your account.
- On your browser, go to https://www.hbomax.com/.
- Navigate to your profile.
- Select Manage Devices.
- Look for the device you are using and select it.
- Click the Sign out button.
- Now, try to sign in back to your account again after a few minutes.
Method #5 – Update your HBO Max Streaming App
How to Update HBO Max App via Roku
- Launch the Settings menu of your Roku Device.
- Select System.
- Click System Update.
- Select Check Now.
- If there are available updates for HBO Max, install it.
Updating HBO Max App on Samsung TV
- On your Samsung TV remote, press the Smart Hub button.
- Select Apps.
- Go to My Apps.
- Click Options.
- Look for Auto Update and turn it on.
How to Upgrade HBO Max App on PS4 or PS5 Gaming Console
- On your PS4, go to the Home Screen.
- Select HBO Max.
- Press the Options button.
- Click Check for Updates.
- For PS5, there are automatic updates for all the apps.
Method #6 – Reinstall HBO Max App
Your HBO Max app itself may be causing the interruption due to several factors. What you can do is to get a fresh installation from the app store. But before you can do that, you need to uninstall, remove, or delete the app from your streaming device first. Then, navigate to the App Store section of your device and reinstall the app.
If none of the methods above work, you can report your issue to HBO Max Help Center. Go to https://help.hbomax.com/ and indicate the details of the error along with your complete information.
Did any of the methods above worked for you? Which one did? You can tell us by writing a comment below.