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How to Fix WhatsApp Unable to Send Multiple Documents, Files & Images on Android or iOS Issue



You find yourself in a situation that makes you scratch your head. You can’t send any files on WhatsApp.

It might not be such a big deal if you’re just trying to send a picture of the food you just ate. However, you might be scrambling to find a solution if you need to send a file back to the office.

Photo credit: Mohamed Hassan/Pixabay

Being unable to send multiple documents on WhatsApp is far more common than you realize. The problem is frustrating, but there’s an easy solution to make everything run smoothly.

So let’s look at how we can get you back up and running to send those funny cat pictures to your friends and resolve the WhatsApp issue.

Top Solutions to Resolve WhatsApp Unable to Send Multiple Documents, Files & Images on Android or iOS Issue

Here’s a quick overview of what you can do if you don’t have time to read the article thoroughly:

  • Reboot Your Device
  • Refresh WhatsApp
  • Verify File Access Permissions for WhatsApp
  • Evaluate Your Internet Connection
  • Review the Size of the Files
  • Purge WhatsApp Cache
  • Ensure WhatsApp is Up-to-date
  • Reinstall WhatsApp

Reboot Your Android or iOS Device

Rebooting your device is another common sense thing that you can do. Simply reboot and try to send the files again.

Usually, this solution to fix WhatsApp error won’t work, but it never hurts to try. The whole process is simple and will make your device run more smoothly, even if it doesn’t solve the problem.

Refresh WhatsApp

This solution is pretty simple, really. All you have to do is close out WhatsApp and restart it again.

If any app doesn’t work on your mobile device, this is the first thing you should do. Sometimes apps go haywire and you’ve got to restart them so they work properly.

Verify File Access Permissions for WhatsApp

You might be unable to send multiple files because you don’t have the correct permissions set.

  • The solution is to long-press the WhatsApp icon in your apps section.
  • After holding it for at least ten seconds, you can choose “app info.”
  • Then tap Permissions.
  • After that, you’ll want to authorize “Photos and Videos” and “Music and Audio'” by selecting the “Allow” option.

Evaluate Your Internet Connection

Photo credit: Freepik

Check your internet connection to ensure it’s not running super slow. If your connection is slow, that can cause problems when trying to send a large number of files.

If you’re connected to Wi-Fi, the router could have an issue. Ensure you’ve got a rock-solid internet connection and no slowdowns or outages are causing you to be unable to send the files.

Review the Size of the Files you want to Send on WhatsApp

You can only send files up to 2 gigs using WhatsApp. If the files you’re sending are larger, it won’t work.

Check the size of the files and see if any of them are larger than 2 gigs. You might need to break up the files into several different messages.

If you’re trying to send one file that’s larger than 2 gigs, you’ll need to find a way to break it up. It’s unusual that people have such large files, but sometimes it does happen when trying to send video files.

Purge WhatsApp Cache

  • To purge the WhatsApp cache, you’ll want to press the app icon long again.
  • Choose “app info” and then “Storage usage.”
  • After taping that, you’ll want to tap “Clear cache.”
  • Sometimes cache data can cause the app to malfunction, and clearing the cache can make it run properly.

Ensure WhatsApp is Up-to-date

You should make it a habit to check at least once per week to see if your apps need updating. It’s an excellent routine to get into. Maybe you could set a day to check to make sure you have the latest apps. It doesn’t require much effort on your part and will ensure things run smoothly.

No matter if you’ve updated your WhatsApp lately or not, check to see if there are any new updates. You never know; maybe there was a bug in the last update, and that’s your problem. Check to see if there’s an update and install it if there is.

Reinstall WhatsApp

Photo credit: Vectonauta/Freepik

Reinstalling WhatsApp is a last resort. You’ll need to go through the same process as clearing the cache to uninstall the app.

The only difference is that you’ll want to choose “Uninstall” after tapping “app info.” Then, after you’ve removed WhatsApp, go to your store and download the app again. Uninstalling and installing software sometimes works if there is a problem at the app’s core that nothing else can solve.

Hopefully, one of these solutions has helped solve your inability to send files via WhatsApp. The hope is that within minutes from now, someone on the other end will be able to see the selfie you just took while wearing your new hat.

If not, you may want to go where you bought your mobile device and ask them if they can help. Usually, the people working at such places are more than happy to assist you with anything you need.



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