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How to Fix Microsoft OneDrive Error “Sorry There is a Problem Displaying This Folder”



Microsoft OneDrive is an online or offline storage service that allows users to store heavy files and access them from any device with an internet connection.

However, users may occasionally experience a problem on OneDrive where they receive the error message “Sorry there is a problem displaying this folder.” What to do?

This disappointing issue prevents users from accessing their essential files or, worse, prevents them from backing up files to the cloud. It happens probably due to a temporary system glitch or a case of corrupted files.

This is why we have compiled possible solutions to help you fix the issue.

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Quick Fixes to Troubleshoot Microsoft OneDrive Error “Sorry there is a problem displaying this folder”

Let’s try some common fixes by doing the following methods.

Make Sure you have a Reliable Internet Connection

Ensure you have a strong and reliable internet connection. If your connections are poor or intermittent, it could cause issues with OneDrive syncing or other tasks requiring an internet connection.

Log Out and Log Back In to your OneDrive Account

Open the OneDrive app and click on the gear icon to access the settings page. From there, click on ‘Sign Out’ and log into your account using your credentials.

Try to Reset your OneDrive App

Reset the OneDrive Sync App on each computer and sign in to the same account on each app. Press the Windows key + R and copy the text into the Run window: ‘%localappdata%\Microsoft\OneDrive\onedrive.exe/reset,’ then hit Enter. This will reset OneDrive. The OneDrive cloud icon should appear in the system tray after a few minutes. Start OneDrive and check your files.

Reinstall your OneDrive App

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Navigate to the Start menu and open the Control Panel.

  • Under ‘Programs’, select ‘Uninstall a program’.
  • Now locate and uninstall OneDrive (or Microsoft OneDrive).
  • After that, download and reinstall it from Microsoft’s official website.

Use the Windows 10 Repair Tool

If you are using Windows 10, you may use the built-in repair tool to fix issues with OneDrive.

  • Type ‘troubleshoot’ in the Windows 10 search bar.
  • Select ‘Troubleshoot’ from the results list.
  • Now select ‘System Maintenance’.
  • Click on ‘Run System Troubleshooter’.

Check for any Pending Windows Updates

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It is also possible that the error message could be caused by an outdated version of OneDrive or even your operating system. To fix this, open the Windows Update tool and tap on ‘Check for updates’ to install any available patches and bug fixes.

Perform a Clean Boot on your Windows PC

If none of the above worked, try performing a clean boot on your PC.

  • To do this, access the ‘System Configuration’ utility by typing in ‘msconfig’ in the search bar.
  • Then switch to the ‘Services’ tab.
  • Now check all services except those related to Microsoft Corporation.
  • Restart your computer.

Finally, if none of these methods has been successful, contact Microsoft Support for further assistance.

We hope one of the above solutions has helped you fix the ‘Sorry there is a problem displaying this folder‘ issue in OneDrive. Troubleshooting requires time and patience; however, if you follow the steps outlined above, you should be able to find a solution quickly.



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