HomeStreamingFilms & TVHow to Fix Paramount Plus Video Streaming Playback Errors

How to Fix Paramount Plus Video Streaming Playback Errors



When streaming on Paramount Plus, you may encounter video playback issues that hinder you from watching your favorite TV shows and movies. Fortunately, there are ways to fix the playback problems on the Paramount Plus app on any device. Just continue reading the article below to find out how to do it.

How to Fix Paramount Plus App Not Working on TV, Mobile Device or Streaming Players

Users can watch Paramount Plus using various supported streaming devices. To fix the playback issues on your Paramount Plus app, look for the device you are using below and follow the troubleshooting instructions.

Fixing Paramount Plus Playback Issues on Amazon Fire TV


Method #1 – Force Stop the App

  • Open the Settings menu of your Fire TV.
  • Go to Applications.
  • Select Manage Installed Applications.
  • Click the Paramount Plus app.
  • Choose Force Stop.

Method #2 – Restart Your Router and Modem

Turn off your router and modem for a few seconds. It will refresh your Internet connection. You can turn them on again and launch Paramount Plus.

Method #3 – Clear the Cache on Your Fire TV

  • Launch the Settings menu of your Fire TV.
  • Select Applications.
  • Choose Manage Installed Applications.
  • Click Paramount Plus.
  • Click Clear Cache.
  • Next, select Clear Data.

Fixing Paramount Plus Playback Errors on Roku TV or Streaming Player

Roku Voice Control Remote (View at Amazon)

Method #1 – Check Connection on Your Roku Device

  • Navigate to the Settings menu of your Roku device.
  • Select Network.
  • Click Check Connection. It will help you know if you have a good network speed to stream Paramount Plus.

Method #2 – Restart Your Roku Device

  • Unplug your Roku device and wait for 1 minute.
  • Plug your Roku device back in.
  • Relaunch Paramount Plus.

Method #3 – Update Your Roku Device

  • Launch the Settings menu.
  • Click System.
  • Select System Update.
  • Click the Check Now button.
  • Install any available updates.

Method #4 – Perform System Restart

Roku TV
  • Open the Settings menu and go to System.
  • Select Power.
  • Click System Restart.
Roku Player
  • Launch the Settings menu and go to System.
  • Click System Restart.

Fixing Paramount Plus App Playback Issue on Windows 10 PC

Paramount Plus Desktop App on Windows 10 (Download here!)

Method #1 – Try Another Browser

It may be a problem with the current browser you are using. Try opening the Paramount Plus website using another browser.

Method #2 – Power Cycle Your Computer

  • Turn off your PC and unplug your modem and router.
  • Wait for at least 1 minute before plugging them back in.
  • After connecting to the Internet, turn on your computer and try again.

Method #3 – Clear Browser’s History, Cache, and Cookies

  • Launch the Menu option of your browser.
  • Go to History.
  • Select Clear Cache/Clear History.
  • Make sure to set the time range to All Time.
  • Select Browsing History, Cookies, and Cache.
  • Click the Clear/Delete button.

Fixing Paramount Plus Playback Problems on Smart TV and Other Streaming Players

Samsung The Frame TV (View at

Method #1 – Force Quit the App

  • Launch the Settings menu.
  • Select Applications.
  • Click the Paramount Plus app.
  • Select Force Quit.
  • Relaunch to try again.

Method #2 – Power Cycle Your Device

  • Turn off your device.
  • Unplug your modem and router.
  • Wait for at least 1 minute.
  • Plug both your modem and router back in.
  • Turn on your device.
  • Check if the playback issue is still there.

Fixing Paramount Plus App Streaming Issues on Mobile Devices

Screenshot: Windows Dispatch

If you are using an iPhone or Android mobile phone to binge-watch on Paramount+, check out the methods below to troubleshoot any video playback issues.

Method #1 – Restart Your Internet Connection

  • Turn off the WiFi or Cellular Data of your mobile device.
  • Wait for a few seconds to refresh the connection.
  • Turn it back on and try opening the Paramount Plus app.

Method #2 – Restart the App

  • Quit the Paramount Plus app.
  • Wait for a few seconds.
  • Now, try to relaunch it.

Do you have any other ways to fix the most common playback errors on the Paramount Plus app? You can share your solutions with us down below.


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  1. 6/15/21 You should update this article because I use a Roku to stream PP. It all worked JUST FINE under CBS All Access, but cannot stream my local CBS TV channel since they switched to PP. Have open Help Ticket with PP; have had calls from technicians and supervisors; have tried all the steps you mention above including a Roku factory reset (so much ‘fun’ to rebuild everything): NOTHING SOLVES THE PROBLEM. I’m not the only one with this problem either.

  2. I have the same problem on my Fire TV but funny enough my Samsung TV plays it just fine. Tried using it via Amazon Prime and I get the same problem.


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