Fingerprint verification has made smartphone security a breeze. With just a mere tap of your finger, you can access your device, and prevent others from doing so. Smartphone giants like Samsung have come up with their fingerprint systems to cater to their users’ needs and requirements.
Samsung Pass is a nifty feature that lets you access your Samsung device instantly. However, although it’s meant to make things easier for you, there are times when it also causes major headaches. This is exactly what happens when Samsung Pass can’t verify your fingerprints.
Ways to Resolve Samsung Pass Couldn’t Verify Fingerprints Issue
Instead of pulling your hair out in frustration because of this issue on Samsung Pass, here are some tips and tricks to help you fix it as soon as possible.
Check Your Screen Protector and Samsung Mobile Device Screen
Did you change your phone screen or its screen protector? Did you notice some damage or scratches on your screen protector, specifically in the area where the fingerprint sensor is located? If both questions got a yes for an answer, then, it’s about time for you to pay attention both to the screen of your device itself and the screen protector if you’re using one.
Make sure you use a soft and dry cloth to clean the screen’s surface. If the protector is already damaged, you can either replace it or remove it completely. Afterward, register your fingerprint once again and check if it works now.
Check Samsung Pass Server Status
If Samsung Pass couldn’t verify your fingerprints, you might want to confirm if the feature itself is down at the moment. You can search using the phrase Samsung Pass Down or Samsung Pass to check if there is something wrong with the service.
You can also check out Samsung Community to see if others are getting the same problem as you. In case the feature is indeed down, you have no other option but to wait for a while before you try using Samsung Pass again.
Keep Your Fingers Dry and Clean
One of the most common reasons why Samsung Pass often fails to verify fingerprints is because your finger is either dirty or wet. Make sure that your finger is clean before you proceed and try again.
Connect your Samsung Phone to Mobile Data
If you’re using WiFi, you might want to disconnect your device from the network and use your phone data to access Samsung Pass. Check if Samsung Pass works this time.
Turn Off the Fingerprint Feature on Samsung Mobile and Turn It On Again
Switching the fingerprint feature off and on again can also help give it a fresh start.
- To do this, go to Settings and select Biometrics and Security.
- Choose Fingerprints and then add your passcode, pattern, or PIN if prompted.
- Toggle off the Fingerprint Unlock option before turning it back on after several seconds.
If you’re dealing with an issue with your Samsung Pass not being able to verify your fingerprints, the tips above can help you solve the problem. But of course, if all else fails, don’t hesitate to reach out to the Samsung support team for further assistance.
