Oh no, not again! You open up Venmo to send your friend some cash for dinner last night, and boom –Â “We lost connection with your bank”. Ugh! What’s going on here?
Not to worry – this is a common error. And it’s usually pretty easy to fix with a few simple steps. We’ll walk through the main causes and solutions so you can get back to seamless Venmo money transfers ASAP!
How to Troubleshoot App Issue and Fix Venmo Account Error ‘We Lost Connection with Bank’
Did You Recently Change Your Bank Password?
This is the #1 culprit behind this error message.
- You changed your online banking password.
- But you didn’t update it in Venmo.
- So now the app can’t sync with your bank properly.
The Fix:
- Open up Venmo.
- Tap the profile icon in the top-right.
- Choose “Payment Methods”.
- Select your connected bank.
- Tap “Update Card”.
- Enter your new online banking password.
- Try reconnecting the bank again.
That should do the trick! Venmo will grab your fresh login details and reconnect with your bank’s servers.
Is Your Internet Connection Dropping?
Venmo relies on internet access to sync your account data with banks.
- Spotty WiFi and poor mobile data cause problems.
- Venmo can’t connect reliably to your bank with an unstable connection.
The Fix:
- Make sure you’re connected to stable WiFi or 4G/5G.
- Turn your phone to airplane mode for 10 seconds.
- Then reconnect to the internet.
- This resets your connection.
- Try linking your bank account in Venmo again now.
With a strong, steady signal Venmo should communicate smoothly with your bank once more.
Did You Just Update Your Venmo App?
- Venmo releases new app versions constantly.
- Sometimes the latest update has bugs linking banks.
The Fix:
- Go to the App Store / Google Play Store.
- Check for Venmo app updates.
- Download and install the newest version.
- Then attempt to relink your bank account.
The most up-to-date Venmo app may have fixed problems connecting with your bank’s systems. Upgrading is worth a shot.
Did You Get a New Debit Card or Bank Account?
- You closed your old bank account linked to Venmo.
- Or you activated a new debit card number.
- Now Venmo has your outdated details.
The Fix:
- In Venmo, remove your connected bank.
- Add the bank connection again.
- Enter your new account number or card details.
This provides Venmo with your latest payment information for a smooth sync.
Still Not Working? Try This Handy Quick Fix
If you’ve tried the steps above and still see the connection error, try this:
- In Venmo, remove the bank account.
- Force quit and restart the Venmo app.
- After restarting, re-add your bank.
Often a simple disconnect, reset, and reconnect will jolt things back into working order. Quick and easy.
Contact Venmo Support If Issues Persist
Exhausted all troubleshooting steps but the error remains? Time to bring in reinforcements.
- Open a support ticket in the Venmo app.
- Explain the problem in detail.
- Include screenshots of the error.
- Venmo’s team can dive deeper to resolve it.
Get ready to cash and dash again once Venmo support works their magic!
Bonus Tips!
- Make sure your bank account has sufficient funds. Low balances sometimes block Venmo.
- Double check your account number – an incorrect number prevents linking.
- On iPhone, check Venmo still has access under Settings > Privacy > Banking.
- On Android, confirm Venmo has permissions to access contacts and files.
- Try disabling two-factor authentication temporarily in your online banking.
- If your bank is unsupported by Venmo, use instant transfer to a supported bank.
Hope this helps you annihilate the “Venmo lost connection with bank” error for good! Happy Venmo’ing once again!
