Get a confusing numeric codes when trying to access your Barclays accounts online? Errors 00002, 00003, and 30915 can prevent you from checking your balance or making payments.
Don’t stress – these Barclays banking error codes usually have simple solutions. This post covers what causes these codes and quick tips to get your online banking working again.
Troubleshooting Barclays Online Banking Error Code 00002
The 00002 error in Barclays online banking typically appears due to browser issues on your device preventing connectivity to the bank’s servers. You will see the error message, “The request cannot be processed at this time. Please try again later.”
Some troubleshooting steps for the banking error code 00002:
- Try clearing your browser’s cache and cookies to wipe out any corrupted temporary files. In Chrome, go to Settings > Privacy and Security > Clear Data.
- Test using a different web browser like Firefox or Edge to access Barclays banking. There may be compatibility issues with your default browser.
- Make sure you have the latest version of your browser installed. Older versions can sometimes cause connectivity problems.
- Disable any VPN services, firewalls, or ad blockers temporarily, as these can interfere with banking sites.
- Restart your computer to refresh the browsers and network connections.
Tweaking your browser settings is usually all that’s needed to resolve error 00002 and regain access to Barclays online banking.
Fixing Barclays Online Banking Error Code 00003
Error 00003 typically appears when trying to log into Barclays online banking with incorrect account credentials.
To troubleshoot:
- Carefully re-enter your login details in case of typos or mistakes.
- Try resetting your banking password if you can’t remember it correctly.
- Verify case sensitivity and special characters since passwords are case-sensitive.
- If you have multiple accounts, ensure you are using the proper login for each.
- Contact Barclays to reset your password if you still can’t gain entry after several careful attempts.
As long as your account credentials are entered accurately, error 00003 should disappear. It just signals an issue on the authentication side.
Resolve Barclays Online Banking Error Code 30915
Error 30915 usually indicates a temporary connection problem between your device and Barclays’ online banking servers.
Some things to try for error 30915:
- Check your internet connection and try refreshing the page. There may be a short network outage.
- Try accessing Barclays banking from a different device on a different internet connection.
- If using mobile data, switch to a WiFi network which may have a more stable connection.
- Wait a bit and attempt accessing your accounts again later. The connection issue is likely intermittent.
Since error 30915 is not device or account-specific, being patient and checking connections typically resolves it quickly when bank servers become reachable again.
When to Call Barclays Customer Support
If you still can’t access your Barclays online banking after exhausting the troubleshooting tips for errors 00002, 00003, or 30915, reach out to their customer support team for help.
Be ready to provide:
- The full error code number
- What device, browser, and internet connection you were using
- Any recent changes made to your Barclays account credentials
With those details, their support team can log the issue and perform further troubleshooting specific to your situation. This may include resetting your online banking access entirely or escalating technical issues impacting connectivity.
