The HSBC online banking account is the perfect choice for those who are always on the go and lead an active lifestyle. However, if you’re always relying on the app, you might as well be open to the possibility that it might not work all the time.
HSBC has long been known for its outages now and then where users cannot log in to their accounts on mobile apps or websites. These outages can be very inconvenient, especially if you need to move money around as fast as possible.
Ways to Resolve Unable to Login to HSBC Online Banking Account Error on Mobile or Website
Thankfully, here are some general troubleshooting tips you can try to overcome the problem on HSBC app:
Check the Status of the HSBC Service
Start by making sure that everything is fine on HSBC’s end. Check the service status page of the bank to verify that nothing is wrong.
Verify Your HSBC Account Credentials
See to it that the credentials you’re using to log in are all correct. Make sure you don’t mix up your bank logins if you have several of them.
You can try resetting your credentials to confirm that you’re using the right ones in the first place.
Review Tracking Protection Settings on your Device
It’s also possible that you can’t log in to your HSBC online banking account because your antivirus software or browser has extremely strict tracking protection. You might as well temporarily disable these settings to check if it’s the root cause of the problem.
Clear Cookies of the HSBC App
All banking websites use cookies, and HSBC is no exception since this is critical for them to continue functioning. But unfortunately, once these cookies get outdated, they may cause login issues so your best option is to clear them.
But don’t worry because you don’t have to delete all cookies since doing this will log you out of all websites, something that can be quite inconvenient. In this case, just clear cookies for HSBC and see if it fixes the issue.
Disable Web Browser Extensions
The browser extensions you’re using, such as a password manager or tracker/ad blocker, may interfere with the login systems of your HSBC app. These extensions may unintentionally intercept the connection or conceal a form field, resulting in an error.
Try disabling your browser extensions for now to see if this will resolve your concern. If it does, you can enable them back again one at a time so you can identify the specific one that causes the issue.
After identifying the particular extension, make sure that you update it or just keep it disabled until you’ve patched it.
Switch Off Your VPNÂ Service
Although VPNs indeed help in cutting down the tracking you’re getting, HSBC may refuse access if your VPN is enabled. The bank needs to verify that you’re the person you’re claiming to be.
Hiding your real location might raise a red flag for HSBC, making them assume that your account is being accessed by an unauthorized person.
Try to disable your VPN when logging in to your HSBC online banking account and check if it solves your concerns.
You may also switch to a different VPN service such as the ones below:
The last thing you want is to lose access to your HSBC online banking account just when you need to the most. With the solutions above, you might be able to fix the problem and be in full control of your account and money once again.