How to Fix Discord Video Calls Keep Freezing & Voice Call Dropping on Mobile App Issue

Gamers, companies, and individuals all use the well-liked chat tool Discord to engage with one another.

On the other hand, it can be annoying if your Discord video calls keep freezing and your voice calls keep dropping on the mobile app.

Solutions to Resolve Discord Video Calls Keep Freezing & Voice Call Dropping on Mobile App Issue

We’ll discuss various possible solutions for these issues on Discord in this blog article.

Check Your Voice & Video Settings on Discord

Checking your Discord Voice & Video settings is the first step in troubleshooting video calls stalling and dropped voice calls. Verify your input and output volume settings and that you are not unintentionally in Push to Talk mode.

To check your Voice & Video settings, follow these steps:

1. Upon starting Discord, select the Voice & Video tab.
2. Check the output and input volume controls.
3. Verify that Push to Talk mode is not active.

Disable GIF Auto-Play on your Discord Account

If using an Android device, consider disabling GIF auto-play on your Discord account. Overplaying GIFs might interfere with video calls and potentially result in the Discord app failures.

Here’s how to stop your Discord account’s GIFs from playing automatically:

1. Launch Discord, then select the User Settings tab.
2. Choose “App Settings.”
3. Down the page, turn off “Auto-play GIFs.”

Clear Discord App Cache and Data

The Discord app’s cache and data can be cleared to resolve difficulties with voice and video calls stopping and dropping. The Discord app’s cache and data can be cleared as follows:

1. Navigate to “Apps” within “Settings” on your device.
2. Locate and choose the Discord application.
3. Choose “Storage” before choosing “Clear Cache” and “Clear Data.”

Update the Discord App

Ensure that Discord is installed and that you have the most recent app update. This frequently resolves any flaws or problems that may be causing voice calls to end abruptly and video calls to freeze.

The Discord app can be updated as follows:

1. Open the app store on your phone or tablet.
2. Locate and choose the Discord application.
3. Choose “Update.”

Turn Off Hardware Acceleration on Discord

Try disabling hardware acceleration in Discord’s settings if the issue still exists. How to disable hardware acceleration in Discord is as follows:

1. Launch Discord, then select the User Settings tab.
2. Choose “Appearance.”
3. Disable “Hardware Acceleration.”

Turn Off Echo Cancellation on Discord

Try disabling Echo Cancellation if your audio occasionally drops out during voice calls. To disable Echo Cancellation in Discord, follow these steps:

1. Upon starting Discord, select the Voice & Video tab.
2. Locate the “Advanced” area by scrolling down.
3. Disable “Echo Cancellation.”

Fix System Files

It’s worthwhile to check the system files on your device to determine whether they need to be repaired. To fix system files, use the SFC command at the Command Prompt.

Here is how to use the SFC command to fix system files:

1. Sign in as an administrator and initiate the Command Prompt.
2. Enter “sfc /scannow” into the search box.

Contact Discord Customer Support

If none of these fixes work, you might need to contact Discord support for additional help. It’s also important to note that reports of video call problems with the Discord Android app suggest that there may be a problem on Discord’s end.

In conclusion, checking your settings, disabling GIF auto-play, clearing the app’s cache and data, updating the app, disabling hardware acceleration and echo cancellation, fixing system files if necessary, and contacting Discord support if the problem persists are some potential fixes for fixing Discord video calls freezing and voice calls dropping on the mobile app.