Establishing a healthy digital lifestyle is one of our main goals when it comes to our family, most especially with our kids. The need to use devices and access the Internet is inevitable these days even for children, but we can help mitigate the risk by creating wholesome controls over their online activities.
In comes Google Family Link, a parental controls service that enables parents to take over content, apps, and other parameters on their children’s devices. It allows users to set privacy and limits, share location, restrict content and more.
Unfortunately, just as you are enjoying the benefits of Google Family Link, you may had encountered the ‘Oops..! Something Went Wrong! Please try again later.’ error message. Such an issue prevents you from moving forward with your access to the service and setting it up for your kids’ accounts. If this error persists, and you’re stuck, it may no longer be an effective tool on your part as a parent.
So, what can you do to troubleshoot the problem with Google Family Link?
Possible Fixes for Google Family Link Stuck in Something Went Wrong Issue when Setting up Account
There are different possible reasons for the Something Went Wrong issue to show up when setting up Google Family Link. It can be from the service itself, your network connection, or even your device. Let’s find out how you can troubleshoot this server connection error.
#1 – Refresh your Network Connection
Close Google Family Link and turn off your WiFi or mobile network for a few seconds. Then, turn it on and try to access the service again. Another way is to put your device to Airplane mode for several seconds.
#2 – Sign Out and Sign Back In
Try to sign out of your Google account first. Just make sure to remember your password before doing so. Next, sign back in and see if you encounter the error again. You can also try removing the Google account and re-adding the account.
#3 – Clear All Data on Google Play Services
On your child’s device, head over to Apps. Look for Google Play Services and open it. Select Storage and tap Manage Space. Now, clear all data.
#4 – Contact Google Family Customer Support
You have the option to chat with a customer service representative or send Google Family an email regarding the issue. To send them an email, go to https://support.google.com/families/contact/email_new. As for chat support, you can access it via https://support.google.com/families/contact/chat_new.
Wrapping Up!
The methods below are potential solutions that can help you in fixing the issue with Google Family Link. However, if nothing works, it is best to report the error with Google customer support for them to verify the problem.
