HomeMobileAndroidHow to Fix Google Pay Error Code OR-CAC-13, OR-CAC-11 or OR-CAC-05

How to Fix Google Pay Error Code OR-CAC-13, OR-CAC-11 or OR-CAC-05

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Google Pay, a handy tool for digital transactions, has woven itself into the fabric of our daily financial activities. From grabbing a snack at the local store to settling monthly bills, it’s there to make life a bit easier. But it’s not always smooth sailing; sometimes errors pop up, leaving users scratching their heads. Let’s take a look at some of these errors and figure out how to fix them.

Grasping these Google Pay Errors

Grasping-these-Google-Pay-Errors
Photo credit: Mika Baumeister/Unsplash

Errors in digital payment systems can be confusing and disruptive, especially when you’re in a transaction. In the case of Google Pay, some errors are more common than others, and understanding what they mean can be the first step in resolving them.

Below, we’ll explore three specific error codes – OR-CAC-13, OR-CAC-11, and OR-CAC-05 – detailing what they signify and the usual reasons behind them.

Error Code OR-CAC-13

The OR-CAC-13 error often appears when there’s an issue with Google’s Auto-fill feature, particularly in payment details. It might tell you that your payments profile has been closed, and you must contact support. This error can be linked to problems with the cache in Google Chrome and Google Pay apps.

Error Code OR-CAC-11

The OR-CAC-11 error is a bit more elusive and might appear when you’re trying to add a payment method or make a transaction. It could be related to a declined payment by your issuer, such as your bank or eWallet provider. This error prompts users to correct their card information or try a different card.

Error Code OR-CAC-05

The OR-CAC-05 error is often associated with temporarily suspending your Google Pay account. It may require you to fill in a specific form and wait for a reply from the Google support team. This error might result from verification issues or other underlying problems with your account.

Troubleshooting Methods and Fixes for OR-CAC-13 Google Payment Error

Troubleshooting-and-Fixing-Google-Pay-Payment-Service-Errors
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Here are some fixes for the OR-CAC-13 error code that you might find helpful in resolving the issue.

Contacting SupportĀ 

If the OR-CAC-13 error persists, contacting Google support might be the best course of action. They have a dedicated team to assist with such issues. Be prepared to provide details about the error, and expect a response within their standard response time.

Clearing Cache and Uninstalling Apps

Sometimes, the error code OR-CAC-13 can be resolved by simply clearing the cache. This can be done in both Google Chrome and Google Pay apps. Follow the standard procedure in your device settings to clear the cache.

Uninstalling and Reinstalling Apps

If clearing the cache doesn’t work, uninstalling and reinstalling the apps might do the trick. This refreshes the app and can often resolve underlying issues causing the error.

Additional things to try:

  • Check for app updates and make sure you are using the latest version.
  • Restart your device to clear any temporary glitches.
  • Review your payment methods to ensure they are up to date.
  • Try a different internet connection, as sometimes network issues trigger this error.

How to Fix Error Code OR-CAC-11 on Google Pay

Here are some suggested solutions for the OR-CAC-11 error that may assist you in getting back to smooth transactions with Google Pay payment app.

Verifying Payment Information

The OR-CAC-11 error might be related to a declined payment by your issuer. You can verify your payment information at payments.google.com. Follow the instructions provided, and if the payment issuer declines the payment, there are specific steps to take.

Contacting Bank or Payment Issuer

If verifying the payment information doesn’t resolve the issue, it might be time to contact your bank or payment issuer directly. They can provide specific insights into why the error is occurring. Ensure you have your account details and the error code handy when you call.

Additional things to try:

  • Ensure that your Google Pay app is updated to the latest version.
  • Review the payment methods linked to your Google Pay to ensure they are valid.
  • Try the transaction again after some time, as temporary glitches can sometimes cause this error.

Troubleshooting and Fixing OR-CAC-05 Error on Google Pay Payment Service

Here are some practical solutions to address the OR-CAC-05 error in Google Pay. These steps may help you resolve the issue and continue your transactions.

Fill out the Google Pay Account Suspension Form

If you encounter the OR-CAC-05 error, it might mean your Google Pay account is temporarily suspended. You’ll need to fill out a specific form provided by Google. Follow the instructions on the form, and make sure to fill in all the required details.

Expected Response Time

Once you’ve submitted the form, there will be a waiting period for a response from the Google support team. They usually respond within their standard time frame, so keep an eye on your email or other contact information you provided.

Follow-up Actions

After receiving a response from Google support, there may be additional steps you need to take. Follow their instructions carefully, and don’t hesitate to ask for clarification if something is unclear.

Contact Google Support

If all else fails, contacting Google support directly might be necessary. They have the expertise to diagnose and resolve the issue.

Google Pay is there for us, whether it’s a quick coffee run or paying the rent. But sometimes, it throws a curveball with an error code or two. Don’t worry; with the right approach, these can be sorted out, and you’ll be back to buying, selling, and everything in between in no time.

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