HomeChromebookFix Google Play Store Keeps Crashing, Won't Load on Chromebooks

Fix Google Play Store Keeps Crashing, Won’t Load on Chromebooks

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Installing more applications to your Chromebook computer can add to your overall work efficiency. Some apps can help you perform better and organize your tasks. To discover more programs to add to your Chromebook device, you can check out Google Play Store on Chrome OS.

Unfortunately, there are instances when you encounter problems while using the Google Play Store service on Chromebooks. The service may keep on crashing, stopping, freezing, or will not load or open at all. Such an issue is common to many ChromeOS users due to varying reasons. But, there are also ways to resolve the Play Store not working error.

Image credit: Melk Hagelslag/Pixabay

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How to Troubleshoot & Fix Google Play Store Service Keeps on Crashing/Stopping or Won’t Load Issue on Chromebooks

You can try to fix the crashing issue on your Google Play Store by following the methods below. If one solution does not work, you can move on to the next until you resolve the error.

Method #1 – Rebook your Chromebook

One of the easiest ways to fix the crashing or stopping error is to restart your Chromebook device. Exit all running apps. Go to the notifications area and look for the Shut Down icon. Turn off your Chromebook. Now, press the Power button to restart your device.

Method #2 – Force Quit Google Play Store

If you continue to experience the ChromeOS problem, you can try to force quit the Google Play Store.

  • Navigate to the Settings menu.
  • Select Apps.
  • Go to Manage your apps.
  • Choose Play Store.
  • Click More settings and permissions.
  • Choose Force Stop.
  • Click OK.
  • Select Open.

Method #3 – Clear the Cache and Data of your Google Play Store

  • Go to the Settings menu of your Chromebook.
  • Navigate to the Apps.
  • Choose Manage your apps.
  • Select Play Store.
  • Click More settings and permissions.
  • Go to Storage & cache.
  • Select Clear Cache.
  • Now, check if it works. If it does not, you can follow the steps above and this time, select Clear Storage.

Method #4 – Do a Hardware Reset on your Chromebook

  • Shut down your Chromebook.
  • On your keyboard, look for the Refresh and Power keys.
  • Press the Refresh and Power keys at the same time, and do not release until your Chromebook starts up.
  • When your device starts up, release the Refresh key first.
  • Then, release the Power button when it reboots.

Method #5 – Update ChromeOS on your Chromebook Device 

  • Navigate to the Settings menu of your Chromebook.
  • Select About Chrome OS.
  • Click Check for updates.
  • Install available updates and restart your Chromebook.

Were you able to fix the Google Play Store error on Chromebooks? You can let us know by writing us a comment below.

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1 COMMENT

  1. I did all the above and the play store won’t open on my son’s account. If I switch to my daughter’s account on the same Chromebook, it works. What gives? This is a brand new Chromebook.

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