In today’s digital landscape, dual-factor authentication is increasingly essential for safeguarding our web-based accounts. Microsoft Authenticator, a prevalent two-factor authentication (2FA) or two-step verification program, produces a specific code for identity verification when logging into your Microsoft account.
However, the security verification app occasionally might not function as expected, and you might have problems with it failing to display or pop-up the approval request notifications when signing in. This can be frustrating, especially when immediate account access is required.
How to Fix Microsoft Authenticator App Not Showing or Popping up Approval Requests on your Device
In this blog post, we’ll look at some of the typical causes of Microsoft Authenticator not displaying or popping up approval requests as well as possible fixes for the authentication problem.
Solution 1: Reset the Microsoft Authenticator App
Resetting the Microsoft Authenticator app is one of the initial fixes to try. Clearing the data or cache in your phone’s settings will accomplish this. If the app is having a brief bug, this fix is helpful.
The Authenticator app can be reset by going to the settings on your phone, finding it, and choosing “clear data” or “clear cache.” Try using the app once more to see whether the approval requests appear after deleting the data or cache.
Solution 2: Check Notification Settings
The fact that the Authenticator app’s alerts are disabled may also explain why you aren’t getting permission requests. This frequently occurs when you first use a phone or when you last reviewed your notification settings.
- Navigate to your phone’s settings, find the Microsoft Authenticator app, and verify if app notifications are enabled to enable notifications on your mobile device.
- Switch on alerts if they are currently off.
- Additionally, you may need to review your smartphone’s notification settings to ensure Authenticator app alerts are not obstructed.
Solution 3: Check your Microsoft Account Status
It’s conceivable that an account is disabled if you are unable to receive an authentication request for that account. This can stop you from getting requests.
- Head to the security settings of your Microsoft account.
- Locate the desired account, and re-enable it if disabled to verify your account’s status.
- Try using the app once more to see whether the approval requests are appearing after re-enabling the account.
Solution 4: Update the Microsoft Authenticator App
Verify on your device that Microsoft Authenticator is utilizing the latest version. An older version might result in the app not functioning correctly. To find any available updates, browse your app store and search for updates.
Solution 5: Try Setting up the App Again
If none of the suggestions above work, try installing the Authenticator app on your smartphone once more. In some situations, if neither resetting nor updating the app resolves the issue, you may need to initiate the app from the beginning.
To do so, eliminate the app from your smartphone, install it again from the app store, and initiate the regular setup process. Before removing the program, ensure sure you have a backup of all of your accounts and data.
You might be able to address Microsoft Authenticator not showing approval requests by trying these possible fixes. Should the issue continue, reaching out to Microsoft support might be necessary.
Ultimately, using two-factor authentication is a superior method for securing your online accounts, but it’s imperative to ascertain that the software operates effectively. You can stay clear of problems with the app by keeping it updated and your device’s notification settings turned on.