HomeFixesHow to Fix Microsoft Store App Keeps Crashing on Windows 11 PC

How to Fix Microsoft Store App Keeps Crashing on Windows 11 PC



If you need the latest apps for your new Windows 11 PC, you can always check them out and download them using the Microsoft Store. Almost everything you need to install is found in the Microsoft Store. You can even download and use Android apps on Windows 11 through the Microsoft Store.

However, it becomes frustrating when you see the Microsoft Store app is not working or launching every time you open it on your Windows 11 computer. The moment you launch the app, it keeps crashing and immediately closes even if you try it several times more. For some users, Microsoft Store freezes or hangs when you try to install new apps.

Image credit: Microsoft

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Fixing Microsoft Store App Keeps Crashing, Freezing, or Hanging when Opening or Installing New Apps on Windows 11

There are different possible causes of the crash or hang issue on your Microsoft Store app on Windows 11. There may be errors with Windows Updates or problems with the app itself. Another reason is an overloaded Microsoft Store cache.

Whatever the case may be, you can try to troubleshoot and fix the issue on Windows 11 computer using several methods we have listed below.

Solution #1 – Run Windows Troubleshooter Tool

  • Click the Start button.
  • Go to Settings.
  • Select System.
  • Choose Troubleshoot.
  • Select Other troubleshooters.
  • Choose Windows Store apps.
  • Click Run the troubleshooter.

Solution #2 – Clear the Cache on your Microsoft Store App

Reset Windows Store via CMD
  • Open the Run dialog box. You can also press both Windows key and R.
  • Enter the following: wsreset.exe
  • Wait for the process to finish. You will know it if the Microsoft Store app opens.

Solution #3 – Perform Repair on Microsoft Store App

  • Click the Start button.
  • Navigate to the Settings menu.
  • Select Apps.
  • Go to Apps & Features.
  • Select Microsoft Store.
  • Below it, click Advanced options.
  • Under Reset, click the Repair button.

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Solution #4 – Run SFC Scan

  • Launch the Command Prompt on your Windows 11 PC.
  • Enter the following command: sfc /scannow
  • Restart your PC after finishing the scan.

Solution #5 – Perform a DISM Scan

  • On the Command Prompt, enter the following command: DISM /Online /Cleanup-Image /ScanHealth.
  • Next, enter the following command: DISM /Online /Cleanup-Image /RestoreHealth
  • Restart your computer.

Solution #6 – Install Available Windows 11 Updates

  • Navigate to the Settings menu.
  • Scroll down and select Windows Updates.
  • Click the Check for updates button.

Solution #7 – Reset your Microsoft Store App

  • On the Settings menu, go to Apps.
  • Select Apps & Features
  • Choose Microsoft Store.
  • Click Advanced options.
  • Now, click the Reset button.

What else did you do to fix the Microsoft Store app freezing or crashing problem on your Windows 11 PC? We would love to know more solutions that can help other users. You can share them in the comment section below.



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