HomeFixesHow to Fix Zoom Connectivity Issues with Error Code 100000502, 100000503 or...

How to Fix Zoom Connectivity Issues with Error Code 100000502, 100000503 or 100000504



Zoom is one of the premier ways people are able to enjoy communication across long distances. With this application, many people were able to maintain contact with their loved ones and also keep professional information in relay.

There’s no doubt that it is currently the biggest video communication in the world right now. If you’re a Zoom user facing connectivity issues, this guide is for you.

Image credit: Zoom

Here, we are addressing how you can successfully resolve connectivity issues associated with the following error codes: 100000502, 100000503 and 100000504.

Top Methods to Troubleshoot Zoom Error Code 100000502, 100000503 and 100000504

If Zoom is showing the 100000502 error, it could be for a plethora of reasons.

However, internet users and troubleshooting have narrowed it down to these few possibilities: Antivirus interface, low internet speed, accumulation of corrupt data and an outdated version of Zoom installed.

If it’s down to these reasons, we’ve got a few ideas on what you can do to resolve the Zoom error code.

Install Available Updates on the Zoom App

Image credit: Zoom

Getting any newly available updates can do some wonders for your Zoom app, especially if you’re dealing with unwarranted problems.

  1. Launch Zoom on your computer.
  2. Click on your username in the top-right corner.
  3. Select Check for Updates.
  4. Install the updates if they are available.
  5. Restart the Zoom app.

Clear the Zoom App Cache

Clearing your cache in Zoom is an excellent way to get rid of pesky errors.

  1. Open the Zoom app.
  2. Go to your username or profile icon.
  3. Select Settings from the list of options.
  4. Choose Zoom Apps among the options on the left of this window.
  5. Select Clear Cache.
  6. Confirm by pressing Clear in the pop-up window.

Reinstall the Zoom App

If none of the earlier options have worked successfully, you can try uninstalling and reinstalling the Zoom app on your Windows PC.

  1. First, press your Start button and select the Gear icon to open Settings.
  2. Choose Apps from the list of options available.
  3. Scroll down and select the Zoom app and click on it.
  4. Choose Uninstall.
  5. Visit the official Zoom website and download it.
  6. Install this version and follow the sequence of steps to install it.
  7. Open the app and see if any of the error codes show up anymore.

Temporarily Disable Antivirus Protection

Photo credit: Freepik

If you have an Antivirus program installed, you can disable it to see if the issue is related to the antivirus.

  1. First, go to your Windows Firewall and turn off system protection.
  2. Open the Zoom app to see the issue persists.

Zoom is one of the top apps that exist today, so you can ensure that your experience is the best it can be by following the provisions of this guide.

For any other issues with apps, you can also apply any of the steps provided. Troubleshooting is a skill that usually has any of the provided solutions among the first few steps recommended.



Please enter your comment!
Please enter your name here

Recent Articles