If you want to pay for your purchases on Google Play Store, you can easily use your credit or debit card. Unfortunately, some users reported that there have been errors when they pay using their credit cards. They encounter Google payment error OR-IEH-01 and OR-IEH-02.
The OR-IEH-01 error on Google pay shows the error message, “An unexpected error has occurred. Please try again later.” Error code: [OR-IEH-01]” While the error OR-IEH-02 gives you the error message, “Can’t purchase. Error OR-IEH-02“
Why Won’t Google Pay Accept My Card?
There are different reasons why you are seeing these particular Google Payments error. Google may have seen potential fraud or risk when purchasing using your card hence blocking you with the error message. Your firmware may be unknown to Google, or you may be using a VPN service, which hides your IP address from Google. Details on your credit card do not match with the information in your Google Payments.
Fix Google Payments Error OR-IEH-01 and OR-IEH-02
Method #1 – Disable Your VPN Service
If you are using a VPN or a proxy service, it is best to temporarily disable it when you are purchasing from Google Play Store.
Here are some of the top VPN service providers today that you can try:
- Hotspot Shield
- Private Internet Access
Method #2 – Verify Google Payments Account by Submitting Your Documents
The errors OR-IEH-01 and OR-IEH-02 will lead to the temporary suspension of your account. Google will send an email on how you will need to verify your account. Follow the instructions and submit your identification card or documents.
Aside from your ID, you may also submit documents with your name and address. These documents include utility bills or bank statements that will support your identification card and verify your account.
Method #3 – Check Your Credit or Debit Card Information
Make sure that your card details match the name and address indicated in your Google Payments.
If none of the above methods work for you, contact Google Play Store support to assist you with the issue.
Which of the methods above worked for you? Tell us in the comments below.