HomeFixesHow to Fix Google Payments Error OR-IEH-01 and OR-IEH-02

How to Fix Google Payments Error OR-IEH-01 and OR-IEH-02



If you want to pay for your purchases on Google Play Store, you can easily use your credit or debit card. Unfortunately, some users reported that there have been errors when they pay using their credit cards. They encounter Google payment error OR-IEH-01 and OR-IEH-02.

The OR-IEH-01 error on Google pay shows the error message, “An unexpected error has occurred. Please try again later.” Error code: [OR-IEH-01]” While the error OR-IEH-02 gives you the error message, “Can’t purchase. Error OR-IEH-02


Why Won’t Google Pay Accept My Card?

There are different reasons why you are seeing these particular Google Payments error. Google may have seen potential fraud or risk when purchasing using your card hence blocking you with the error message. Your firmware may be unknown to Google, or you may be using a VPN service, which hides your IP address from Google. Details on your credit card do not match with the information in your Google Payments.

Fix Google Payments Error OR-IEH-01 and OR-IEH-02

Method #1 – Disable Your VPN Service


If you are using a VPN or a proxy service, it is best to temporarily disable it when you are purchasing from Google Play Store.

Here are some of the top VPN service providers today that you can try:

Method #2 – Verify Google Payments Account by Submitting Your Documents

Credit: Google

The errors OR-IEH-01 and OR-IEH-02 will lead to the temporary suspension of your account. Google will send an email on how you will need to verify your account. Follow the instructions and submit your identification card or documents.

Aside from your ID, you may also submit documents with your name and address. These documents include utility bills or bank statements that will support your identification card and verify your account.

Method #3 – Check Your Credit or Debit Card Information

Check Your Credit or Debit Card Information
Credit: Wayhomestudio/Freepik

Make sure that your card details match the name and address indicated in your Google Payments.

If none of the above methods work for you, contact Google Play Store support to assist you with the issue.

Which of the methods above worked for you? Tell us in the comments below.


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  1. None worked, google automatic fill has a different address for the card and it won’t overide it with the correct address

  2. Im trying to pay for more storage but I keep getting the same message. What can I do

    An unexpected error has occurred. Please try again later. [OR-IEH-01]

    • Same, I’m trying to buy more storage but it doesn’t let me. I’m getting the same unexpected error message. Did you ever figure out how to do it?

  3. None of the suggestions are working…I am getting irritated with this situation ,,isnt there anyone in charge that can figure out a fix for this ???

  4. I’m hav8ng the same issue none of that worked for me and apparently for others as well..
    An unexpected error has occurred. Please try again later. [OR-IEH-01 none of the above suggested solutions works

  5. I’m hav8ng the same issue none of that worked for me and apparently for others as well..
    [OR-IEH-01 none of the above suggested solutions works

  6. None of them worked for me. In december my debit card expired. I received a new one, with the very same card number. Only the expiration date and CVC changed. I renewed them in my google pay account. I still couldn’t pay. I add my pay pal. Didn’t accept. I add my mobile account. Didn’t worked out. (Both did before) Now Google pay has my new card’s all details, my mobile account, my pay pal account. I successfully verified both but still can not pay. Now I was asked to send my scanned bank account statement with all details and my identity card. With all these information they can have everything what I have now. They can empty my bank account, sell my house or anything. And Blake if you read this I tried what you suggest and didn’t make any difference.

  7. Blakeeeee!!!!! Omg thank you!!!! This fixed my problem immediately!!! You have noooo idea how long this ish has been ailing me!!!!! Thanks 💯 times over Blake!!!

  8. BLAKE, by deleting this data from the payment profile does it will delete also some data like on the google drive sorry just to cautious cause I have a lot of data and this will affect only this account coz this is under Gsuite account.

  9. Thank you Sir, it worked. The payment method added successfully. But after entering the Bank’s OTP another error show as OR-PMSA-05. How to rectify it?

  10. I had a similar issue inside the app. After a week of chatting with the Google Support team they suggested I try to purchase the app through the browser at play.google.com . It worked for me and did not error out. May be worth a shot before you delete your payment profile.

  11. I am not able to use my card for pandora and jackpot party. I don’t know much about these phones or any computer. If there is any way sombody could help me I would ba so greatful.


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