HomeFixesHow to Fix Snapchat Score (Snapcore) Not Updating or Going Up Error

How to Fix Snapchat Score (Snapcore) Not Updating or Going Up Error



Snapchat Score, or Snapcore, represents your Snapchat activity and interaction on the platform. It increases with every snap you send and receive and your overall engagement on the app.

However, users may encounter issues where their Snapchat score fails to update or increase as expected.

Image credit: Snapchat

Step-by-Step Guide to Fix Snapchat Score Not Updating or Going Up Issue

This guide provides a step-by-step troubleshooting process to help you fix the Snapchat problem and get your Snapcore back on track.

Step 1: Check for Internet Connectivity Issues

Ensure you have a stable internet connection. A poor or intermittent connection can prevent Snapchat from updating your score in real time.

  • Switch to a different Wi-Fi network or use mobile data to see if it resolves the problem.

Step 2: Update Snapchat App

Check if you are using the latest version of the Snapchat app. Outdated versions may have bugs or glitches that affect score updating.

  • Visit the app store (Google Play Store for Android or App Store for iOS) and update the app to the latest version available.

Step 3: Restart the Snapchat App

Close the Snapchat app completely and reopen it. Sometimes, apps may run into temporary glitches that restarting can resolve.

Step 4: Log Out and Log Back In to your Snapchat Account

Screenshot credit: Windows Dispatch

Log out of your Snapchat account and then log back in. This simple step may refresh your account’s connection to Snapchat’s servers, allowing your score to update properly.

Step 5: Send and Receive Snaps

To trigger a score update, send a snap to a friend and ask them to return one. Engaging in snap exchange helps the app recognize your activity and update your score accordingly.

Step 6: Clear Snapchat App Cache (Android)

Clearing the app cache can resolve certain performance-related issues if you are using Snapchat on an Android device.

  • Go to “Settings” > “Apps” > “Snapchat” > “Storage” > “Clear Cache.”

Step 7: Reinstall the Snapchat App

If the issue persists, uninstall and reinstall Snapchat from the app store. This can help to eliminate any corrupted files that might be causing the problem.

Step 8: Check for Snapchat Server Issues

Photo credit: Raphael Silva/Pixabay

Sometimes, Snapchat servers may experience technical problems affecting all users’ score updates. Visit Snapchat’s official support account on Twitter to check if there are any ongoing server issues.

If none of the previous steps resolve the issue, contact Snapchat Support through the app or their official website. Describe the problem and provide your account information for a more personalized investigation.

Fixing a Snapchat score that’s not updating or going up is often a matter of troubleshooting basic issues like internet connectivity, app updates, and server problems.

Following the step-by-step guide and tips in this article should help you get your Snapchat score back on track and ensure you can enjoy the app’s full functionality without any issues. Remember to use Snapchat responsibly and avoid third-party apps that promise score increases, which can lead to severe consequences for your account.



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