HomeFixesFix: Your account has been disabled in the App Store and iTunes

Fix: Your account has been disabled in the App Store and iTunes



What makes Apple great is being able to link almost everything to your Apple ID. It offers a convenient and faster process since you can manage what you need in one account. However, it also creates a huge risk when there is something wrong with your Apple ID.

For instance, you may receive the error message, “Your account has been disabled in the App Store and iTunes.” Seeing the problem will cause you to worry about the consequences. That means you cannot access any Apple services on your iPhone or iPad mobile device as well as on your Mac computer and Apple TV streaming players. You cannot download apps, make purchases, open your cloud-based services, or update your apps.


How to Resolve the Apple ID Issue with Error Message “Your account has been disabled in the App Store and iTunes”

The question now is, “Is there a way for you to fix the problem with your Apple ID account?” The answer is Yes. It may depend on the reason why you encounter the issue and your account is disabled or locked in the first place. But, you can try to troubleshoot the error by following the solutions below one at a time.

Solution #1 – Reset your Password

  • On your iPhone, launch the settings menu.
  • Tap your profile name.
  • Go to Password & Security.
  • Tap Change Password.
  • Enter your Apple ID password.
  • Follow the instructions on how you can reset your password. You may have set a two-factor authentication or recovery key.

Solution #2 – Unlock your Apple ID

  • On your browser, go to https://iforgot.apple.com/.
  • Enter your Apple ID.
  • Tap Continue.
  • Enter your phone number.
  • Tap Continue.
  • Choose what device you want to reset your password and follow the instructions.
  • Another way is to launch the Settings menu of your iPhone.
  • Select your name and go to the iTunes Store and App Store.
  • Tap your Apple ID.
  • Select iForgot.
  • Follow the rest of the instructions.

Solution #3 – Use a Different Device to Access iTunes or the Appstore

If you are using your iPhone to open iTunes or the App Store, and you see the message, try to access it on other Apple devices. You may also want to log in on any web browser.

Solution #4 – Sign Out and Sign Back In your Apple ID

  • Navigate to the Settings menu.
  • Select your name.
  • Tap Sign Out.
  • Enter your Apple ID password.
  • Now, try to sign back in and check if you still see the error message.

Solution #5 – See if there are Restrictions Set on your Device Settings

  • Open the Settings menu of your iPhone.
  • Go to General.
  • Select Restrictions.
  • Check if you have set restrictions on your iTunes or Appstore. Toggle the button to allow.

Solution #6 – Contact Apple Support

If none of the solutions above work, you need to contact the Apple customer support team. There may be problems with your account or payments that you can only resolve with them.

  • On your browser, go to https://getsupport.apple.com/.
  • Select Apple ID.
  • Choose the category Disabled Apple ID.
  • Select Your account has been disabled in the App Store and iTunes alert.
  • Now, you can either schedule a call with a service representative or chat with them.

You may also want to check and verify the current payment methods associated with your Apple ID. Sometimes, if there is an issue with your billing details, you will get a similar error to this.

Do you have other methods that will fix the Apple ID error? You can share your solutions with us in the comment section below.



Please enter your comment!
Please enter your name here

Recent Articles