If you’re like me, you were excited when Google Stadia was first announced. Finally, a gaming platform that didn’t require expensive hardware! And it was all run through the cloud so that you could play your games anywhere, anytime.
Except…it didn’t quite work out that way. The Stadia hardware was more expensive than expected, and the service was often plagued with connection and other problems. So, if you’re unhappy with your Stadia purchase, don’t worry – you can get a refund.
In this blog post, we’ll show you how to get a refund for your Stadia hardware purchase from Google. We’ll also give players tips on what to do if you encounter any problems.
Google Stadia Refund Policy
If you’re not happy with the Stadia hardware you bought through the Google Store, you can return it within 30 days for a full refund. All you need to do is contact customer support and request a return. Once your return is processed, you’ll receive a refund for the purchase price of the hardware. Stadia devices eligible for the full refund policy from Google:
- Stadia Controller
- Stadia Founder’s Edition
- Stadia Premiere Edition
- Play and Watch with Google TV Package
If you bought any games or add-ons through Stadia, those will not be refunded.
How to Cancel your Stadia Hardware Purchase through Google Store
If you’re not happy with your Google Stadia hardware purchase, you can cancel it and receive a refund for the payment you made. Here’s how to do it:
- Sign in to your Google account.
- Click on the “Billing” tab.
- Find your Stadia hardware purchase under “Recent Purchases.”
- Click on the “Cancel Purchase” button.
- Follow the prompts to complete your cancellation and receive your refund.
How to Return the Stadia Hardware Bought from Google & Get a Refund for your Purchase
Here’s how to initiate a refund claim and request for your money to be returned with the money-back guarantee policy using Google Store.
- Go to the returns center on the Google Store website.
- Select the order you want to return, then select “Return items.”
- Follow the instructions on the screen to print your return shipping label and return authorization form.
- Pack up your Stadia hardware and send it back to Google using the shipping label. Make sure to include the return authorization form in your package.
- Once Google receives your returned hardware, they will process your refund and you’ll receive an email notification within 3-5 business days.
What if my Refund is Denied?
First, check to make sure that you meet all of the requirements for a refund (listed in the previous section). If you do, then contact Google customer service directly to inquire about your refund.
You can also try reaching out to the Stadia community for help. There are many helpful people on the Stadia subreddit and other online forums who may be able to offer advice or assistance.
Finally, if you still can’t get your refund, consider leaving a review of your experience with Stadia on Google’s product page. Be honest about what didn’t work for you and why you decided to return the hardware. Other potential customers will appreciate your feedback!
Wrapping it Up
If you’re not happy with your Stadia hardware purchase from Google, you can return it within 14 days for a refund. Be sure to keep all of your original packaging and documentation, as you’ll need to include these items when you make your return. Once your return is processed, Google will refund the full purchase price to the original method of payment within 3-5 business days.