Stuck with the error ‘Can’t supervise this account’ Google Family Link supervision issue on Chromebook devices? It happens to a lot of parents and users who have minor kids under their care. While it is frustrating to face this issue when using Family Link, there are solutions that can help you troubleshoot the cause of the issue and finally fix it.
Family Link parental control feature is available on Chromebooks, making it more accessible to parents and children. It is an effective tool in managing your child’s online activities and establishing a more wholesome online use.
Let’s check out below some of the possible methods that will help you troubleshoot the problem on Google Family Link.
Ways to Troubleshoot Can’t Supervise this Account Google Family Link Issue on Chromebook Devices
There may be probable reasons why you encounter the account supervision issue on Family Link.
1. Close Google Family Link
A quick restart will refresh it, so try to close Family Link for a few minutes. Open Family Link and check if you still see the error.
2. Update your ChromeOS
Check if your Chromebook is up to date. You can only use Family Link on Chrome OS version 71 or higher. Check your OS to verify. If it is not updated, you will need to install the updated version immediately.
To install the latest Chrome OS, open the Settings menu. Click About ChromeOS and head over to Google ChromeOS. Click Check for updates.
3. Enable Consent
Google set a minimum age requirement for children to use Google’s service. However, with parental supervision, which includes their consent, children below the minimum age requirement can use the services.Â
To do so, go to the Settings menu and navigate to Accounts. Head over to Parental Controls and select Set up. Follow the instructions and check your child’s email to give consent.
4. Remove your Device from Google Family Link and Add Supervisions Again
On Family Link, go to your child’s profile and head over to Controls. Select Account Settings and choose Account supervision. Click the terms and tap Stop Supervision. Confirm the action. Now, you can try to set up the supervision again.
Wrapping Up!
If none of the solutions above work, you may need to contact their customer support. Go to https://support.google.com/families/ and report the issue.
