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Fix Alexa App Not Working, Keeps Stopping or Crashing on iOS or Android Device



If you’re like many people, you use the Alexa app on your Android smartphone or iPhone to control your Amazon Echo speaker. But what do you do when the app stops working or opening and keeps crashing or stopping? Here are some tips to fix these common problems. With a bit of the steps mentioned below, you can get your Alexa app up and running again in no time!

If you’re having trouble with the Alexa app on your Android phone or iOS mobile device, there are a few things you can try to fix the issue.

Does Alexa app keep crashing or freezing on your iPhone or Android phone? 

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Don’t feel frustrated as this is a common issue many have experienced for both iOS and Android mobile device users. Fortunately, there are small fixes to try which may solve most of your problems.

  • Start by making sure that the Alexa app is running on the most up-to-date version; if it is not, update it in the Apple App Store (for iOS devices) or the Google Play Store (for Android phones).
  • Check that you have a stable internet connection since Alexa needs to be connected to WiFi to work properly.

After those two quick steps you should be good to go – however, if that does not fix the issue then try restarting your device. And once more, if none of these work for you then contact Amazon customer service for help with troubleshooting deeper issues. With just a few easy steps, hopefully you can get Alexa working again soon!

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First, make sure that you have the latest version of the app installed.


If your Alexa app continues to crash or stop repeatedly, the first thing to check is that you have the latest version of the app installed on your iOS or Android device. If an update is necessary, visit your app store and follow the prompts to upgrade. Once you’ve ensured that you’re up-to-date, restart your device and open the Alexa app again.

That should resolve most issues related to crashing or stopping. If not, try resetting the connection between your mobile device and Alexa by forgetting the network in settings, then reconnecting it.

Your last resort should be reinstalling the Alexa app via your respective App Store if all else fails. Be sure to delete any data since this could also cause a crash or device freeze up from time to time.

Following this guide of troubleshooting steps should get your Alexa app up and running again in no time!

Next, try restarting your Android or iOS mobile device.

Restarting your device is an often overlooked but simple solution to many issues with devices.

To restart your mobile device, first turn it off and wait a few seconds, then turn it back on. This refresh can often help Alexa get back up and running with the app if it was crashing or not working properly.

Make sure to check for updates for the app once restarting is complete as well – updates can sometimes bring bug fixes that may have been causing the problems with your device. Restarting your device is a quick and easy fix that might make all the difference in getting you back up and running with Alexa!

If that doesn’t work, try uninstalling and reinstalling the Alexa app.

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When it comes to fixing your Alexa app that isn’t working, uninstalling and reinstalling the app on your iOS or Android device can help get everything back up and running again.

Of course, this isn’t the only step you should take but it’s worth a trial especially if other solutions have failed. Should you decide to try this option, here are the steps you need to use:

  • Uninstall the Alexa app from your iPhone or Android phone
  • Reboot the mobile device
  • Download and install the latest version of the Alexa app from wherever you typically download programs from
  • Launch the app after installation is done
  • Enter credentials when prompted

This process may seem daunting but with a few simple steps, you can have your Alexa app functioning normally again!

Finally, if none of those solutions works, contact Amazon customer service for further assistance.

If you’ve been having trouble with your Alexa app not working, it can be frustrating searching for a solution. Thankfully, there are steps you can take to hopefully get it working again!

Begin by making sure the app is up to date on your iOS or Android device. If an update isn’t available or the issue persists, deleting and reinstalling the app should do the trick. Alternatively, turning on airplane mode, disabling notifications, and restarting your device are other potential solutions.

However, if none of these approaches works, don’t worry – help is readily available from Amazon customer service. With their assistance, you’ll be able to get that pesky Alexa app up and running!

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