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How to Fix Arlo Video Doorbell Device Not Connecting to WiFi or Phone



Picture this: You’re eagerly awaiting the arrival of an essential package, and you’re relying on your Arlo Video Doorbell to keep an eye on your front porch. 

But suddenly, you face the frustrating issue of your Arlo Video Doorbell not connecting to your WiFi or phone. 

Don’t worry, you’re not alone! Many Arlo camera users have experienced this challenge, too. 

Let’s discover some practical troubleshooting steps to help you resolve the wireless network connectivity and pairing issues with your Arlo Video Doorbell. So, let’s dive in and get your doorbell back online quickly!

The Best Ways to Fix the Issue if your Arlo Video Doorbell Device Won’t Connect to WiFi Network or Mobile Phone

Image credit: Arlo

Check WiFi Signal Strength

Double-check that you have entered the correct SSID and password during setup if the doorbell is not connecting to your WiFi network.

Verify WiFi Credentials

Double-check that you have entered the correct SSID (WiFi network name) and password during setup. Ensure that there are no typos or errors. If you recently changed your WiFi password, update it in the Arlo app.

Power Cycle the Doorbell and Router

A simple power cycle can sometimes resolve connectivity issues. Disconnect the Arlo Video Doorbell from its power source, then unplug your WiFi router. Wait for a few minutes before plugging them back in. Allow them to restart and attempt to reconnect the doorbell.

Check for WiFi Interference

Other electronic devices like cordless phones, baby monitors, or microwave ovens can interfere with your WiFi signal. Keep your Arlo Video Doorbell away from such devices. Additionally, thick walls or metal objects can weaken the signal. Consider repositioning your WiFi router or using a WiFi range extender to mitigate interference.

Reset the Doorbell and Reconnect

If the above steps don’t resolve the issue, try resetting the Arlo Video Doorbell. Locate the reset button (usually found on the back or bottom of the device) and press it for 10 seconds until the doorbell restarts. After the reset, repeat the setup process, ensuring you enter the correct WiFi credentials.

Contact Arlo Support

If none of the above steps work, it’s time to contact Arlo support. They have a dedicated customer support team that can further assist you through more advanced troubleshooting steps.

Common Causes of Connectivity Issues on your Devices

Photo credit: Dreamlike Street/Unsplash

Before diving into the solutions, let’s take a moment to understand the common causes behind Arlo Video Doorbell connectivity problems:

  1. Weak WiFi Signal: A weak WiFi signal can hinder the connection between your Arlo Video Doorbell and the WiFi router, leading to intermittent or no connectivity.
  2. Incorrect WiFi Credentials: If the doorbell is not connecting to your WiFi network, double-check that you have entered the correct SSID and password during setup.
  3. Distance from the WiFi Router: If the doorbell is placed too far away from the WiFi router, it may need help to establish a stable connection.
  4. Network Interference: Other electronic devices or obstructions like walls and metal objects can interfere with the WiFi signal, causing connectivity issues.

With persistence, you’ll soon have your Arlo Video Doorbell up and running, providing you with the peace of mind and security you deserve.



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