Seeing an odd OBA19 or OBA28 error when using the Barclays Mobile Banking app? Don’t stress – these codes are common and easily fixed.
Error OBA19 and OBA28 typically appear when trying to use certain app features within the first 10 days after registering. They indicate you need some more time for your new app registration to finalize.
In this guide, I’ll explain exactly what causes these error codes on the Barclays Mobile Banking app, and the quick steps to resolve them.
What Triggers Barclays Mobile Banking App Error Code OBA19 and OBA28
First, let’s look at why you might see error OBA19 or OBA28 appear in the Barclays app.
These errors are related to using Open Banking features before your new app registration has fully processed.
Open Banking allows connecting Barclays accounts to other financial apps and services. But this integration can’t be set up immediately after registering your app.
Trying to link accounts through Open Banking within the first 10 days will trigger the error codes. This is due to your registration still being pending approval.
The same errors can occur if you switch mobile devices and try using Open Banking too soon on your new phone.
Luckily, the fix for Barclays app error is very straightforward.
Fixing Barclays Mobile Banking App Error Code OBA19 and OBA28
To resolve error OBA19 or OBA28, simply follow these steps:
- Wait 10 days after registering for the Barclays Mobile Banking app before using Open Banking features.
- If switching phones, wait 10 days after installing the app on your new device before utilizing Open Banking.
This gives time for your registration or device change to fully process on Barclays’ end. The 10 day period is standard – the same wait applies when first activating internet banking.
After 10 days, Open Banking and all app features should work normally without error codes.
Why the 10 Day Waiting Period?
You might be wondering why Barclays imposes this 10 day waiting period. It comes down to security:
- Ensures valid user and protects against fraud
- Verifies your identify and new device
- Limits risk by postponing Open Banking access
- Prevents financial data being accessed improperly
While a bit inconvenient, the short waiting period helps keep your accounts and money more secure.
Contact Barclays Support If Issues Persist
In most cases, just waiting 10 days will clear up error OBA19 or OBA28 enabling full use of the Barclays Mobile Banking app.
If for some reason you still get an error after 10 days, reach out to Barclays customer support:
- Call the support number listed in your Barclays app
- Explain you waited 10+ days but still see an OBA error code
- They can further investigate and troubleshoot the issue
After a quick wait of registering, you’ll be all set to access Open Banking and everything else the Barclays Mobile Banking app offers!
