HomeFixesHow to Fix Can't Communicate with Server Error when Updating Garmin Device

How to Fix Can’t Communicate with Server Error when Updating Garmin Device



Hey there! So, guess what happened when I was trying to update my Garmin watch or fitness tracking device to the latest firmware version? Yep, you guessed right – I ran into that annoying ‘Can’t communicate with server’ error message. Like, seriously? 

All I wanted was to get my device up to speed with the latest and greatest, but nope, technology had other plans. But hey, fear not! I did some digging, got my hands a bit dirty, and finally managed to sort it out. If you’ve been stuck in the same boat, dealing with this pesky error, I’ve got your back.

How to Troubleshoot and Fix Can’t Communicate with Server Error Message when Updating Garmin Watch or Tracking Device

Photo credit: Jordan Ryskamp/Unsplash

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Let me spill the beans on how I tackled it and saved my sanity in the process. But before that, here are the varied error messages that you might face when this glitch bugs you:

“Sorry, we’re having a problem communicating with our servers.”

“Server Connection Error – We’re having problems talking to the Garmin Connect server. Try again.”

“There was a problem connecting to the Garmin servers. We’re unable to sign you in because our servers are unavailable at this time.”

“We are unable to add this device because our servers are unavailable at this time.”


Double-check your Internet Connection

First things first, make sure you’re connected to the internet. This might sound super basic, but trust me, we’ve all been there – troubleshooting complex issues only to realize the Wi-Fi was off. Check your Wi-Fi settings or mobile data to ensure you’re online and ready to roll.

Restart your Garmin device

Sometimes a simple restart can do wonders. Turn off your Garmin device, wait for a few seconds, and then turn it back on. This can help refresh the connection and might just solve the issue without any further fuss.

Update Garmin Express App (or Garmin Connect)

Image credit: Garmin

If you’re using Garmin Express on your computer or the Garmin Connect app on your smartphone to update your device, ensure that you’re running the latest version. Outdated software can sometimes cause communication hiccups. Update the application and try again.

Check Garmin’s Server Status

Before you start tearing your hair out, check if Garmin’s servers are up and running smoothly. Sometimes, the issue might not be on your end at all. A quick Google search like “Garmin server status” should lead you to their official status page or online forums where others might discuss similar issues.

Try a Different USB Cable/Port

If you’re updating via USB connection, the cable or port might be causing the problem. Try a different USB cable or switch to a different USB port on your computer. Faulty cables or ports can lead to connection errors.

Disable Firewall/Antivirus Temporarily

Firewalls and antivirus software can sometimes interfere with the communication between your device and Garmin’s servers. Temporarily disable them and see if the update goes through. Remember to re-enable them once the update is successful.

Clear Cache and Cookies

If you’re using a web-based updater, clearing your browser’s cache and cookies might help. These bits of saved data can sometimes clash with the update process. Give it a shot and see if it does the trick.

Contact Garmin Customer Support

If none of the above steps work, it’s time to reach out to the pros. Garmin’s customer support team is usually quite helpful. They’ve dealt with these issues before and might have specific recommendations for your device and setup.

Remember, technology can be a bit finicky, but with a little patience and some trial and error, you’ll likely get your Garmin device updated and running smoothly. Good luck, and may your updates be swift and glitch-free!

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