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Fix Can’t Leave Video Message, Video Voicemails Not Working Issue on FaceTime

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Distance is no longer an issue if you want to keep in touch with your family, friends, and colleagues all thanks to apps like FaceTime on your iPhone or iPad device. All you need is a simple video call and you can stay updated with the happenings in the lives of the people closest to your heart.

But while there’s no denying that Apple FaceTime does make communication more convenient for everyone, it’s also true that the app is far from being perfect. Among the common complaints when it comes to FaceTime is the fact that users can’t leave video messages or the video voicemails not working on iOS 17 iPhones

How to Troubleshoot & Fix iOS 17 Feature Problem if you Can’t Leave a Video Message or Video Voicemails Not Working on FaceTime

Fix-Cant-Leave-Video-Message-Video-Voicemails-Not-Working-Issue-on-FaceTime
Image credit: Apple

If you’re facing the same issue, there are a few things you can try to fix the problem. 

Check the Status of Apple Servers

You’re probably not the only person who’s unable to create and leave a video message or whose video voicemails aren’t working. Cases like these are often the result of outages on the part of Apple servers. It’s also possible that there are technical issues on their end that cause connection problems with FaceTime. To verify, you can check Apple’s System Status page. 

Ensure That You’re Using the Right Settings

These settings include not just those of FaceTime itself but also your date and time settings. Just so you know, the app might not work if your device and the FaceTime servers aren’t synced together. 

Update Your Device 

Updating your device to the latest software version can do wonders in fixing security flaws and bugs in your system. But, the most important is that it can also add several new features and at the same time, improve the overall performance of your device. 

Reboot the iOS Version on your Device

You probably don’t care about it that much but yes, the simple act of turning off your device and switching it back on again can solve more issues than you think. 

Sign Out and Sign Back into FaceTime

If you can no longer remember the last time you used your Apple ID to sign in on your device, things may move along better if you enter your details again. 

Test All Your Connections 

FaceTime tends to work best if you’re connected to WiFi. However, it doesn’t mean that you can’t use it with your device’s cellular or mobile data. Either way, see to it that you test the connection you’re using. 

Switch Off Content Restrictions and Screen Time 

Content restrictions and screen time are some of the features that might block you from making the most out of your FaceTime app and the camera of your device. Be sure to double-check your Settings to confirm that these aren’t restricted. 

The Bottom Line

Your FaceTime app is probably one of the best apps that you use on a day-to-day basis. However, if it happens to cause you serious headaches in the form of not being able to leave video messages or the video voicemails not working at all, make sure that you try the solutions above to get the app working again.

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Aileen G. M.
Aileen G. M.
A technology writer with a degree in Business Administration majoring in Marketing. Aileen loves creating helpful but simple guides for troubleshooting and fixing complex issues on today's gadgets and services.

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