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How to Fix Can’t Open or Load Reddit Chat Window in Desktop PC or Mobile



Being on Reddit gives you a place where you can be with people sharing your interest. You can join communities that specifically talk about what you are interested in and what you want to know. It allows you to join in discussions and share what you know with people asking for information.

Reddit is a social forum and discussion website that fosters online interaction. It consists of subreddits focusing on different topics and categories. Users can join existing subreddits or create new ones. It keeps the community growing and helpful to everyone in it.

However, some users complain that their Reddit chat window is not working. They simply can’t access or start a new chat conversation when using Reddit on the web on their desktop PC computers or through the mobile app on their phones. The direct chat window just won’t open, load and the chat message box is no longer accessible on their devices.

Screenshot: Windows Dispatch

On Reddit website through desktop computer, when users try to open the chat window, it gets stuck at “Fetching message”. Mobile users on the other hand see the error message “Let’s try that again. Whoops! Something went wrong and chat can’t be loaded. Please try again.”

It is frustrating to come across such a bug or issue when you want to join subreddits, participate in the discussions, join a chat room, or start a personal message with someone you want to talk privately. There can be different factors that cause the problem, but there are also ways to troubleshoot the error and eventually fix it.

Screenshot: Windows Dispatch

How to Reddit Chat Box Window Not Working, Opening or Loading on Desktop or Mobile App

One of the common issues why the Reddit chat window won’t open or load is an ongoing problem with Reddit server itself. There are instances when Reddit’s server is down and causes an interruption in the user’s end. If this is the case, you cannot do anything about it except wait for Reddit to fix the problem themselves and restore the chat functionality and features.

There are also other reasons for the Reddit error. Check out other solutions below.

Solution #1 – Switch to the Reddit App or Browser

If you experience the error when using Reddit on your Windows PC or Mac computer browser, you can try switching to another one. Sometimes, the problem is due to the browser, so switching will help. If it does not work, you can try to use the Reddit mobile app on iPhone or Android phone.

If you don’t have the Reddit app, launch the Google Play Store or the App Store on your smartphone. Search for Reddit and select the Reddit app under Reddit Inc developer. Then, install the iOS or Android version of the social media app.

Solution #2 – Disable your Computer’s Antivirus

If you are using Reddit on your Windows 10 PC, try to disable the Microsoft Defender temporarily and try again.

  • Launch the Settings menu.
  • Go to Update & Security.
  • Select Windows Security.
  • Click Virus & threat protection.
  • Go to Manage settings.
  • Look for Real-time protection.
  • Toggle the button to Off.

If you have a third-party antivirus, you can also disable it for a while and see if it gets rid of the error.

Solution #3 – Power Cycle your Network Device

Credit: escapejaja/Freepik

Power cycling your device will refresh both your device’s processes and your network connection.

  • Exit all running apps and turn off your device.
  • Unplug your router and modem.
  • Wait for at least 1 minute before plugging them back in.
  • After connecting to the Internet, try Reddit again.

Solution #4 – Delete Browser Cache

You can delete the browser cache first. Go to the Settings menu of your browser and navigate to Advanced or More options. Look for Clear browsing data and select your cookies, cache, and browsing history. Hit the Clear Cache button.

Solution #5 – Contact Reddit Moderators to Appeal Suspension

Screenshot: Windows Dispatch

If nothing from the troubleshooting methods above works for you, try to contact Reddit moderators for help. They can check your Reddit account and see if there is a problem. In some cases, chat windows do not load because of shadowbanned accounts.

A shadowban means that some moderators have partially banned or suspended your account on Reddit. You can still use most of Reddit’s features as usual but certain functionalities are disabled, like starting a chat message. You can try to ask for an appeal for the suspension or account restriction through https://www.reddit.com/appeals/.

Did you fix the Reddit chat window error? What helped you troubleshoot the issue? We would love to know more so please do write to us in the comments below.



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