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Fix Can’t Reach the VPN Server Private Internet Access Error on Windows 10/11



Using a VPN server can let you reach locations and contents you only add to your bucket list. Streaming platforms and other apps are sometimes strict when it to comes to the geographic accessibility of their services and content. Some websites, apps, movies, and TV shows are beyond your reach because you are in a restricted region or country. 

Thanks to VPN services, these restrictions dissolve in an instant. One of the widely used VPN servers these days is the Private Internet Access or PIA. It offers reliable privacy protection and can get you to what you want despite geo-restrictions effectively. 

However, some users complain that the PIA VPN client on Windows computer is not working, not loading, or not connecting to the server. You may be stuck seeing an error message right now saying, “Can’t reach the VPN server, Please check your connection.” This is one of the most common issues experienced by PIA VPN users on Windows 10 and 11 PC. If this is happening to you right now, you can continue reading below to find out the methods to fix it.

SEE ALSO: NordVPN vs ExpressVPN: Which VPN Service is Best & Why


How to Fix & Resolve Can’t Reach the VPN Server Error on Private Internet Access (PIA) using Windows 10/11 Computer

VPN servers need to work with your current Internet network connection. Given that, it can be an issue with your Internet Service Provider (ISP). In some instances, there may be a problem with the Private Internet Access server location you are currently using, or the issue lies with the PIA VPN client itself. If you can’t access or connect to any PIA server, let’s check out below what you can do to fix it.

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Method #1 – Try a Different VPN Server Location

First, refresh your VPN server location by turning it off and turning it back on after a few seconds. Check if it loads the webpage or shows you the error message. If you still see the error, try switching to a different VPN server location. Make sure you are using a US location, especially if you want to open a streaming platform. 

Method #2 – Check your Local Internet Connection Network

As stated above, it can be a problem with your ISP. Do a speed test of your local Internet network and check if you have a good connection or not. You can refresh your WiFi network by turning the router and modem off. Wait for a few minutes before turning them back on and reconnect your VPN server. 

Try to improve your WiFI Internet network signal by placing your computer near your router or bypass the router and connect directly to your modem. If you have a poor network connection, contact your provider and ask about the problem.

Method #3 – Switch your PIA VPN Tunneling Protocol

  • On your Private Internet Access VPN app, go to the Settings menu.
  • Select Connection.
  • On the right side, look for the Protocol option.
  • If you are using OpenVPN, switch to WireGuard. If you use WireGuard, select OpenVPN.

Method #4 – Disable IPv6

  • On your desktop toolbar menu, look for the WiFi icon and right-click on it.
  • Select Open Network and Sharing Center.
  • Click Change adapter options.
  • Look for your active network adapters such as WiFi or Ethernet and right-click on it.
  • Select Properties.
  • Look for Internet Protocol Version 6 (TCP/IPv6 and uncheck the box.
  • Click OK.

Method #5 – Reinstall your PIA VPN Client

If the other methods above do not work, you can uninstall and reinstall the PIA VPN desktop client on your Windows 10 or 11 PC.

  • Launch the Control Panel of your Windows 10/11 PC.
  • Go to Programs.
  • Select Programs and Features.
  • Look for the Private Internet Access app and highlight it.
  • Click the Uninstall button.

Do you have other solutions that may help other users troubleshoot the PIA VPN server connection issue? We would love to hear them! Please write to us in the comment section below.

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