It is easy to exchange email messages in seconds, thanks to Gmail. Many users are relying on this email service both for personal and work use. Unfortunately, some people have reported a bounce back issue on their Gmail email messages. They receive the message,
“The email account that you tried to reach does not exist. Please try double-checking the recipient’s email address for typos or unnecessary spaces.”
Bounced back or rejected errors prevent you from sending your emails to your recipients. The messages are sent back to you due to several reasons. It can be that the emails are no longer in use. You may have some typo errors when typing the email addresses. It is also possible that you don’t have permission to send a message to your recipient. But, in some cases, just like what happened recently, it is also a problem within Google servers.
How to Fix Bounced or Rejected Emails Error on Gmail
Recently, many users in the US are facing the Gmail error, “The email account that you tried to reach does not exist.” It also shows in certain territories and countries like Australia, New Zealand, and Europe. The problem happens on Gmail for the web, Gmail apps on mobile both Android and iOS and desktop apps as well as other email clients. According to Google, the company is investigating the issue and has resolved the problem.
However, if you continue to see the error message, you may want to try the steps below to help you troubleshoot and fix the issue.
Method #1 – Check Your Recipient’s Email Address
As mentioned above, one of the reasons why your Gmail message bounced is due to your recipient’s address. Double-check the email address of your recipient with the record you have. Check the spaces and the dots. You can also confirm the spelling, including the Gmail at the end.
Method #2 – Send Through a Different Gmail Account or Other Email Address
If you have a different Gmail account or another email address from another service provider, try sending it there and see if it goes through. This can be helpful if you really need to send out an email and Gmail is still down. Contact your system administrator if you are using a work email so that they can verify the issue from their end.
Method #3 – Contact Google Help Center
If you continue to experience the issue, you can report it through the Google Help Center. Just go to https://support.google.com/a/?hl=en#topic=4388346 to get started. You can check your issue there or contact Google support through chat, phone, or email.
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