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Fix Microsoft Teams ‘Sorry, but we’re having trouble signing you in, please try again’



In the age of remote work and virtual meetings, Microsoft Teams has become an indispensable tool for collaboration and communication.

But what happens when you’re all set to jump into a meeting or start working on a project, and you’re greeted by the dreaded message: “Sorry, but we’re having trouble signing you in, please try again?”

Image credit: Microsoft

Resolve Microsoft Teams Sorry, but we’re having trouble signing you in, please try again’ Error

Frustration kicks in, and you might be tempted to throw your computer out the window.

But fear not! This article is here to help you troubleshoot and fix this annoying issue on Microsoft Teams, so you can return to being productive.

Check Your Internet Connection

Before diving into complex solutions, starting with the basics is always a good idea. Sometimes, a flaky internet connection can prevent you from signing in. Ensure you’re connected to the internet, and try refreshing the page.

Clear Web Browser Cache and Cookies

If you’re using Microsoft Teams in a web browser, accumulated cache and cookies might be causing conflicts. Clearing these can often resolve the sign-in error. Here’s how:

  • For Google Chrome – Click on the three dots in the top-right corner, go to “More tools,” then “Clear browsing data.”
  • For Mozilla Firefox – Click on the three lines in the top-right corner, go to “Options,” then “Privacy & Security,” and under Cookies and Site Data, click “Clear Data.”
  • For Microsoft Edge – Click on the three dots in the top-right corner, go to “Settings,” then “Privacy, search, and services,” and under Clear browsing data, click “Choose what to clear.”

Update Your Web Browser

Screenshot credit: Windows Dispatch

Outdated browsers can sometimes clash with web applications like Microsoft Teams. Make sure your browser is up to date to avoid compatibility issues.

Restart Microsoft Teams Desktop App

If you’re using the desktop app, close it completely and reopen it. Sometimes, a simple restart can fix temporary glitches.

Check Your Microsoft Teams Credentials

It might sound obvious, but double-check your email and password. Typos happen to the best of us!

Use InPrivate or Incognito Mode

Screenshot credit: Windows Dispatch

Browsers offer private browsing modes that don’t store cookies or cache data. Try using this mode to see if the issue persists.

Disable Web Browser Extensions

Browser extensions can interfere with the functionality of web applications. Temporarily disable them and see if that resolves the sign-in error.

Clear Windows Credentials (For Microsoft TeamsDesktop App)

If you’re using the Teams desktop app on Windows, clearing stored credentials might help. Search for “Credential Manager” in your Start menu and remove any stored Teams credentials.

Check Microsoft Service Status:

Sometimes, the issue might not be on your end. Microsoft’s services can experience outages. Check the Microsoft 365 Service Status page to see if there are any ongoing issues with Teams.

Reinstall Microsoft Teams App

Image credit: Microsoft

If all else fails, you can uninstall and then reinstall Microsoft Teams. This can often fix underlying issues causing the sign-in error.

The “Sorry, but we’re having trouble signing you in, please try again” error in Microsoft Teams can be incredibly frustrating, but it’s not an impossible challenge. By following these steps, you can troubleshoot and fix the issue on your own without needing to be a tech guru.

Remember, technology glitches happen to everyone, and with a little patience and persistence, you’ll be back to smoothly collaborating with your team in no time.



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