HomeFixesFix 'Sorry, we're having trouble opening this item' Error on Microsoft Outlook

Fix ‘Sorry, we’re having trouble opening this item’ Error on Microsoft Outlook



Have you ever come across the “sorry, we’re having trouble opening this item” error in Microsoft Outlook? If you have, then you know how frustrating it can be. This error usually pops up when trying to open or preview an attachment in an email, and it can be caused by a few different things.

In this article, we will go over some of the potential causes of this error and how to fix them. By the end, you should be able to open attachments in Outlook without any problems. Let’s get started!

What is “Sorry, We’re Having Trouble Opening this Item” Outlook Error?


When trying to open an item in Outlook, you may receive the error message “Sorry, we’re having trouble opening this item. Try restarting Microsoft Outlook.” Another version of the error message states “Sorry, we’re having trouble opening this item. This could be temporary, but if you see it again you might want to restart Outlook.” This can be frustrating, especially if you are in the middle of working on something important.

There are a few things that could be causing this error. One possibility is that your Outlook data file is corrupt. This can happen if the Outlook app crashes or if you have been experiencing problems with your computer recently.

What Does “Sorry, We’re Having Trouble Opening this Item Outlook Error” Means?

When you see the ‘Sorry, we’re having trouble opening this item’ error in Microsoft Outlook. It means that there is a problem with the way the email message is formatted. This can happen for several reasons, such as when the message includes an attachment that is not supported by Outlook or when the message is in a format that is not compatible with Outlook.

How to Fix Sorry, We’re Having Trouble Opening this Item Outlook Error Outlook Error

First, try restarting Outlook and see if that fixes the problem. If not, then check your mail server settings. Make sure that the incoming and outgoing server settings are correct. You can also try changing the port numbers to see if that helps.

If the problem persists, then it’s likely that the message itself is corrupt or contains an email attachment that’s causing the issue. In this case, you’ll need to delete the message from your inbox and then request a new copy from the sender.

Alternative Troubleshooting Solution for this Outlook Issue

  • If your data file is corrupt, you will need to use the Inbox Repair Tool to fix it. This tool is included with Microsoft Outlook and can be found in the Help menu.
  • Another possibility is that there are some problems with the settings in your Outlook account. You can try resetting these by going to the File > Account Settings > Account Settings dialog box and clicking on the Repair button.

If neither of these solutions works, it is possible that there are some corrupted files on your computer’s hard drive. You can try using a program like Scanpst.exe to scan for and fix these errors.

  • Open the email message in a different program that supports the format of the message. For example, if the message is in HTML format, you can try opening it in a web browser. If the message is in RTF format, you can try opening it in Microsoft Word.
  • Once you have opened the message in a different program, you can then save it to your computer and import it into Outlook.
  • To do this, go to File> Import and Export.
  • In the Import and Export Wizard, select “Import from another program or file” and click Next. Select “Comma Separated Values (Windows)” and click Next.
  • Click Browse and navigate to where you saved the File on your computer. Select the File and click Open.
  • Click Next.
  • Make sure “Replace duplicates with items imported” is selected and click Finish.

In Closing

If you’ve been experiencing the “Sorry, we’re having trouble opening this item” error in Outlook, don’t worry — there are a few easy fixes. First, try restarting your computer and then open Outlook again.

If that doesn’t work, try uninstalling and then reinstalling the Microsoft Office suite. And if all else fails, you can always contact Microsoft support for help. With these simple troubleshooting tips, you should be able to fix the problem in no time!



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