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How to Fix Not Getting Ultra HD 4K Titles or Videos Not Showing on Netflix

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Netflix offers Ultra HD (UHD) 4K titles for your viewing pleasure. With the 4K content, you can watch movies or shows with the highest standard of quality. However, some users say that they are not getting the Ultra HD 4K videos or the titles are not showing on their Netflix account. If this happens to you, there may be reasons why it happens, read on to learn how to troubleshoot the issue.

Why is Netflix Not Showing Ultra HD 4K Movie Titles?

There are requirements for your device before you can start streaming 4K movies and TV shows on Netflix. Firstly, you need to have at least 25 MB of Internet connection. Then, Netflix also has a separate plan that only streams Ultra HD content, which costs higher than the other regular plans. Lastly, there are also specific TV models and devices that can stream the 4K titles.

Fixing Ultra HD 4K Titles are Not Showing on Netflix

If you experience the Ultra HD titles error on Netflix, you can try each solution below. Follow the steps one at a time and check if it fixes the error or not.

Solution #1 – Do a Speed Test of your WiFi Internet Connection

Check-Internet-Connection-Speed
Credit: Windows Dispatch

Netflix requires at least 25 MB of Internet speed for your device to stream Ultra HD and 4K content. Below that, it will only result in an error. Perform a speed test to check if your Internet connection is within the requirement or not. You can call your Internet service provider if it is below 25 MB and ask how to increase it.

Solution #2 – Check your Netflix Subscription Plan

Check-your-Netflix-Subscription-Plan-and-Change-to-Premium
Screenshot: Windows Dispatch

Netflix has three subscription plans. Basic gives you unlimited content while viewing it on any device. The Standard Plan offers all the Basic benefits but with the added HD content. If you are looking for Ultra HD, you will need to upgrade to the Premium Plan, which gives you all the benefits of the Standard plan plus the 4K films and shows. The Premium Plan costs $17.99 per month.

  • To change your Netflix plan, go to https://netflix.com/youraccount.
  • Sign in to your account.
  • Look for Plan Details.
  • Select Change Plans.
  • Choose Premium Plan.
  • Select Continue or Update.
  • Click Confirm Change or Confirm.

Solution #3 – Change Netflix Playback Settings to High

Change-Netflix-Playback-Settings-to-High
Screenshot: Windows Dispatch

There are four playback settings on Netflix: Low, Medium, High, and Auto. Low gives you up to 0.3 GB per hour while Medium is up to 0.7 GB per hour. High is up to 3 GB per hour for HD content and 7 GB per hour for Ultra HD. The Auto will automatically adjust the playback based on your current Internet speed.

  • To change settings, go to netflix.com.
  • Login to your account.
  • Click your profile.
  • Select your Profile Image.
  • Click Account.
  • Select My Profile.
  • Go to Playback Settings.
  • Select High.

Solution #4 – Check your Device Specifications

Use-Hisense-H8G-Quantum-Series-to-Watch-Ultra-HD-4K-Videos-on-Netflix
Hisense H8G Quantum Series (Credit: Hisense)

Can your device handle Ultra HD Content? There are only selected smart TVs, devices, and computers that can stream 4K titles.

For smart TVs, some examples of brands that have Ultra HD available are LG CX OLED Series, Sony Bravia X900H Series, TCL 6-Series QLED with MiniLED, Hisense H8G Quantum Series, Samsung Q80T QLED TV, and Vizio P-Series Quantum X.

If you want to use your computer, you will need to have a 60Hz monitor. For Windows, use the Microsoft Edge browser and download the latest updates for your Windows 10 OS. For Mac, you need to use the MacOS 11.0 Big Sur and the latest version of Safari browser.

Solution #5: Fix Not Seeing Ultra HD 4K Titles on Amazon Fire TV or Fire TV Stick

To watch movie and TV show titles in Ultra HD on your Amazon Fire TV or Fire TV Stick, you may need to change the video resolution setting on the device. Follow these steps to change the setting:

  • Go to Settings > Display & Sounds > Display from the Amazon home screen.
  • Select the Video Resolution settings.
  • Check off the Auto (up to 4K Ultra HD) option.
  • If the available option is only Auto option, but not Auto (up to 4K Ultra HD), your Fire TV device might not support Netflix Ultra HD requirements.
  • Try streaming content on Netflix again.

Did any of the methods fix the Netflix issue on getting and playing Ultra HD 4K content on your device? If none of the methods work, you may contact Netflix Customer Service at https://help.netflix.com/contactus. Let us know what you did to solve the issue in the comments below.

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1 COMMENT

  1. Wrong information provided here (and very misleading).
    Minimum internet speed to watch UDH on netflix is 25 Mb, not 25 MB (which is 200Mb)

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