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How to Fix PlayStation 4 or 5 Cannot Communicate Using SSL Error Message



PlayStation consoles are more popular than ever, and this is especially true of the PlayStation 4 and PlayStation 5. Both devices occupy similar niches in the console market, and both are incredibly successful within their own generations.

If you’re a gamer looking to shell out some money for a brand new gaming console, you really can’t go wrong with either of them. While both consoles do offer a generally polished experience, there are still some issues that can occur on Playstation 4 or 5.

Image credit: EA

One of the more common of these problems is the “PlayStation 4/5 Cannot Communicate Using SSL Error,” which tends to happen when trying to communicate with EA servers. Most importantly, all of this leads to you being unable to play your game! So, what can you do to fix this error?

How to Troubleshoot PlayStation 4 or 5 Cannot Communicate Using SSL Error

In general, troubleshooting PlayStation 4 and 5 errors isn’t as difficult as one might come to expect. While the fixes themselves can be relatively obscure and difficult to figure out, the steps needed to solve the issues on PS4 or PS5 tend to be simple enough.

We’ve compiled these fixes into several easy to follow guides down below, so start reading if you’re ready to fix the problem.

Check if EA’s Game Servers are Down

Image credit: EA
  • Usually this problem arises due to an error with EA’s own servers as opposed to your own console.
  • To check, go to the EA Help website.
  • On the top menu, highlight Games.
  • Select the game you’re trying to play.
  • Check and see if the servers for the game are down.
  • If they are, you will need to wait until they’re back online.

Make Sure the Time and Date on your PlayStation Settings are Correct

  • If your Time and Date settings don’t match up with other servers, it can often lead to SSL errors.
  • To fix this, go to your PlayStation’s Settings menu.
  • Search for the Time and Date settings.
  • Change the time and date to match up with your time zone.
  • Save the changes.
  • Test things to see if the issue persists.

Restart Your Router

  • Sometimes, your router can simply be wrongly configured, leading to issues with the PlayStation network.
  • Go to your router’s power source.
  • Remove the power source and wait for 1 minute.
  • Plug your router back in and let it turn on.
  • Wait for your PlayStation to reestablish the connection with the router.
  • Test to see if the issue still persists.

Update Your PlayStation’s Firmware to its Latest Version

Photo credit: HayDmitriy/VistaCreate
  • If your PlayStation isn’t up to date, it can cause issues with connections.
  • Browse the Settings menu.
  • Select System Software Update.
  • Check if there are any updates available.
  • If there is, download and install the update.
  • Let the PlayStation reboot.
  • Test to see if the issue still persists.

With this, you should find your PlayStation error free once more. It’s frustrating when you’re trying to relieve stress, only to be faced with errors and issues like this.

We hope we managed to help you fix your problem, and for more fixes and tips like this, stay tuned!



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